Supervisor

RSM Kuwait; Kuwait; On-site; KWD 24,000 - 48,000; Full time

Job summary

RSM Kuwait is seeking an experienced Management Consultant to lead service excellence, marketing and sales, and engagement management for diverse clients. You will plan engagements, manage budgets, and mentor staff while upholding professional standards.

The role focuses on developing client relationships, delivering high-quality work on time, and contributing to growth initiatives within a global firm.

Qualifications

• Bachelor's or Master's degree in Accounting/Management.
• CIA or CISA certifications.
• Proficiency in English and Arabic.
• Minimum 5 years of consulting experience with a large firm.

Responsibilities

• Develop client relationships and understand client needs.
• Prepare plans and budgets for engagements for review by management.
• Direct engagement teams to deliver high-quality work on schedule.
• Identify risks and propose practical solutions.
• Assist in sales and marketing activities.

Skills

English

Arabic

Education

Bachelor or Master in Accounting/Management

CIA/CISA certifications

Job description

Job Description

Plans and performs an effective and efficient assignment. Prepares plans and budgets for assignments for Manager’s review. Prepares solution alternatives and presents to higher management; evaluates team’s performance together with higher management.

Key Accountabilities

1) Service Excellence (SE)

• SE1 Develops basic understanding of client’s business
• SE2 Develop client relationships
• SE3 Thoroughly documents and communicates the work and makes it available to the other members of the team as required.
• SE4 Collecting, analyzing and checking Financial data
• SE5 Assisting in carrying out quality services to clients in multiple industries
• SE6 Assist in-charge in obtaining all necessary working papers and documentation including researching and documenting facts and findings
• SE7 Assist in preparing reports, commentaries and financial information
• SE8 Listens actively to determine client needs and makes suggestions to engagement management on how Firm can meet those needs
• SE9 Serves the client within the standards set by engagement management
• SE10 Directs staff to provide exceptional multifunctional and global services to the client
• SE11 Take ownership for the delivery of high quality work
• SE12 Interact with clients to help ensure that the information flow from the client to the team is efficient
• SE13 Preparing reports, commentaries and financial information.
• SE15 Makes effective decisions under time pressure and with limited information
• SE16 Understands and communicates client expectations to engagement team
• SE21 Identifies potential technical issues and discusses with technical department, where appropriate, before documenting issue and proposed solution for Partner’s attention
• SE22 Drafts management letters in conjunction with Manager and Partner that provide practical and commercial business advice
• SE23 Identifies and refers ethical, accounting and conflict issues to Manager and/or Partner.
• SE24 Performs technical reviews of work
• SE25 Understands all relevant regulations
• SE26 Promotes teamwork atmosphere
• SE27 Identifies and proposes solutions to resource problems
• SE28 With assistance of Director / Partner, summarizes the key areas of the engagement for the Partner

2) Marketing and Sales (MS)

• MS1 Communicates potential add-on opportunities to other members of the Firm
• MS2 Develops basic understanding regarding the Firms services offerings
• MS3 Demonstrates a general knowledge of market trends, including opportunities and competitors' activities
• MS4 Makes informed and valuable suggestions on penetrating the market and selling value-added services
• MS5 Contributes to the positioning of the Firm in the manner consistent with our global image: how we want to be perceived and what makes us stand out from our competitors
• MS6 Develops a professional network with new and existing clients for generating leads
• MS7 Generates enthusiasm with clients and potential clients about working with Firm
• MS8 Understands relevant independence rules and their applicability to the Member Firm’s business relationships, other services and fee arrangements with assurance clients
• MS9 Generates cross sales by promoting firm’s other service lines
• MS11 Researches and targets potential customers
• MS13 Responsive with constant communication to build a rapport
• MS15 Communicates effectively with clients and potential clients as part of the sales process
• MS16 Together with Partner negotiates fees and demonstrates commercial responsibility for profitability of each client.
• MS17 Optimizes profitability on each client through engagement efficiencies and value pricing
• MS21 Initiate potential target list (Companies)
• MS22 Identify potential contacts (Individuals)

3) Management Effectiveness (ME)

• ME1 Performs tasks within project scope
• ME2 Builds skills and capabilities in self in a service line area
• ME3 Performs assigned tasks within established timeframes
• ME4 Communicates assigned tasks to engagement team in a manner that is clear and concise ensuring high quality, accurate, and efficient results and takes corrective actions when needed
• ME5 Organises personal effort along with those of juniors to be risk-based, productive, and efficient at all times
• ME6 Performs other related duties as assigned
• ME7 Identifies potential cost and/or time overruns and agrees solutions with Manager
• ME8 Demonstrates a general knowledge of the economics of the Firm and the profitability of engagements
• ME9 Identifies and refers ethical, independence and conflict issues to their In-Charge
• ME11 Anticipates client needs and act proactively
• ME12 Delivers timely and direct feedback that contributes to the ongoing development of the team and individual members
• ME13 Keep proper control on utilization of respective team members
• ME14 Ensures that the CRM system is updated with the relevant details in a timely manner
• ME15 Anticipates and seeks to understand the broader impact of current decisions
• ME16 Actively promotes teamwork to attain goals while encouraging individual contributions

4) Leadership Effectiveness (LE)

• LE1 Generates innovative ideas and challenges the status quo
• LE2 Serves as a role model
• LE3 States clearly what is wanted and expected from others; clearly expresses thoughts and ideas; maintain a precise and constant flow of information
• LE4 Organises personal effort along with those of juniors to be risk-based, productive, and efficient at all times
• LE5 Values people. Shows a genuine and active concern for others and their needs
• LE6 Demonstrates an understanding and appreciation of the cultural diversity present in the global business environment
• LE7 Adheres to office code of conduct (dress code, punctuality, etc.)
• LE8 Identifies potential cost and/or time overruns and agrees solutions with In-Charge
• LE9 Conducts assigned engagements successfully from planning to execution and reporting.
• LE11 Anticipates and recognizes problems, assesses alternatives and recommends solutions
• LE12 Works actively to keep others motivated, committed and involved
• LE14 Holds self and team accountable for ensuring that results are achieved. Is comfortable leading and directing the efforts of others to achieve results
• LE15 States clearly what is wanted and expected from others; clearly expresses thoughts and ideas; maintain a precise and constant flow of information
• LE16 Knows when and how to appropriately defer own needs and objectives to assist others in meeting theirs. Knows and applies global shared beliefs
• LE17 Identifies and proposes solutions to resource problems

5) Consulting Skills (CS)

• CS4 Interact with clients to help ensure that the information flow from the client to the team is efficient
• CS6 Facilitates use of technology-based tools or methodologies to review, design and/or implement products and services
• CS7 Develops professional relationships with client personnel to facilitate completion of the work
• CS8 Demonstrates respect for client culture and facilitates team to adapt to and operate effectively in that environment
• CS9 Demonstrates excellent communication skills with clients and team members
• CS10 Supervises multiple engagements concurrently
• CS11 Identifies problem areas and consults as appropriate with Manager and Partner on complex issues
• CS12 Facilitates the client meetings
• CS13 Prepares plans and budgets for assignments for review
• CS14 Completes multiple concurrent assignments in accordance with approved plans and budgets and on or before deadlines.

6) Engagement Management (EM)

• EM1 Understands the context of own role within the total engagement
• EM2 Ensures adherence to the Time Sheet filling deadlines.
• EM3 Identifies and communicates issues raised, offering recommended solutions relevant to business
• EM4 Keep proper control on utilization of respective team members
• EM5 Communicates issues / matters on timely basis.
• EM6 Manages the preparation of the engagement plan and ensures appropriate resources are assigned
• EM7 Prepares plans and budgets for assignments for review
• EM8 Manages fee billing and collection
• EM9 Completes multiple concurrent assignments in accordance with approved plans and budgets and on or before deadlines.
• EM10 Optimizes profitability on each client through engagement efficiencies and value pricing

7) People Development (PD)

• PD1 Actively supports the integration of new staff into the practice
• PD2 Supervises Associates assigned to engagements providing guidance and overall review of deliverables
• PD3 Actively seeks on-the-job training to understand own role and responsibilities specific to each competency area
• PD8 Completes meaningful and quality evaluations on time.
• PD9 Delegates appropriately and challenges subordinates to excel
• PD10 Matches staff development needs and goals with development and training opportunities
• PD14 Strives for retention of high performers in the team

8) Self Development (SD)

• SD1 Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments, in line with standard career progression – proactively seeks relevant Education and training opportunities
• SD2 Demonstrates professional and technical skills learned in training
• SD3 Participates in local practice office initiatives as requested
• SD4 Seek exposure to clients from different industries
• SD5 Keeps abreast of the new developments in the relevant field through reading / research / attending webinars / professional certifications

9) Practice Development (PD)

• PD1 Take ownership for the delivery of high quality work
• PD2 Demonstrates basic understanding of internal audit, security, risk management or internal controls and related standards
• PD3 Demonstrates specific skills in one or more service offering or industry competencies (technical, data or process)
• PD4 Is exposed to the systems development lifecycle (e.g., diagnostic, design, construction, testing, delivery, maintenance)
• PD6 Assists in the selection and tailoring of approaches, methods and tools to support service offering or industry projects
• PD7 Takes personal responsibility for advancing and improving knowledge sharing
• KM1 Ensures familiarity and periodic update of the Firm's OPD
• KM2 Ensures adherence at all times to all applicable department and professional standards
• KM3 Takes personal responsibility for advancing and improving knowledge sharing
• KM4 Takes the lead in the development and sharing of market-valued intellectual capital

Requirements

Key Success Factors

• Expertise in several key work areas; well accepted team instructor; forward looking and highly motivated.
• Delivers high quality service to the client and is responsive to client needs.
• Applies knowledge of the client and the Member Firm’s services to identify sales opportunities.
• Assists Partners and Managers in sales and marketing activities.
• Strong Team player, with the ability to multi-task, flexible and can work under pressure.
• Socially confident with good organization skills.

Education & Experience

Education

• Bachelors or Masters Degree in Accounting /Management
• One of the relevant professional certifications (i.e. CIA, CISA, etc.)
• Proficiency in spoken and written English and Arabic.

Experience

• A minimum of at least 5 years of consulting experience from big Firm is required.