Spa Receptionist - CP

Kimpton; Kuwait; On-site; KWD 7,000 - 11,000; Full time

Job summary

Kimpton in Kuwait is seeking a personable Spa Receptionist to greet guests, manage bookings, and provide detailed information about our treatments and products. This pivotal front-desk role ensures smooth daily operations and a welcoming atmosphere.

You will handle inquiries, process payments, and maintain tidy, tranquil reception areas, while supporting sales of retail spa items. Fluency in customer service and a professional demeanor are essential to excel in this position.

Responsibilities

• Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
• Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
• Provide detailed information about spa treatments, services, packages, and products.
• Handle guest inquiries, phone calls, and emails promptly and professionally.
• Process payments, manage billing, and maintain accurate records of transactions.
• Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
• Assist with retail product sales by recommending appropriate spa products to guests.

Job description

• Guest Reception: Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
• Appointment Management: Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
• Information Provision: Provide detailed information about spa treatments, services, packages, and products.
• Communication Handling: Handle guest inquiries, phone calls, and emails promptly and professionally.
• Transaction Processing: Process payments, manage billing, and maintain accurate records of transactions.
• Reception Area Maintenance: Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
• Retail Assistance: Assist with retail product sales by recommending appropriate spa products to guests.