Spa Experience Concierge: Booking & Guest Care

InterContinental Hotels Group; Kuwait City; On-site; KWD 2,400 - 3,600; Full time

Job summary

Crowne Plaza Hotels & Resorts Kuwait Al Thuraya City is seeking a Spa Receptionist to warmly welcome guests and manage spa bookings, while providing information on treatments, services, and products. The role involves professional handling of inquiries, payments, and reception area upkeep.

You will coordinate with spa therapists to ensure smooth operations, assist with retail recommendations, and uphold a relaxing, inviting atmosphere for guests in Kuwait City.

Qualifications

• Welcoming guests and guiding them to spa services.
• Managing spa bookings and coordinating with therapists.
• Providing details about spa treatments and products.
• Handling inquiries via phone and email professionally.
• Processing payments and maintaining accurate records.

Responsibilities

• Receive guests at spa reception and ensure a welcoming atmosphere.
• Schedule and manage spa appointments with therapists.
• Answer guest questions about services, packages, and products.
• Handle phone and email inquiries promptly.
• Process payments and keep billing records up to date.
• Keep the reception area clean and organized.
• Assist guests with retail product recommendations.

Skills

Guest reception

Appointment management

Information provision

Communication skills

Transaction processing

Reception area maintenance

Retail sales

Job description

Crowne Plaza Hotels & Resorts Kuwait Al Thuraya City is seeking a Spa Receptionist to warmly welcome guests and manage spa bookings, while providing information on treatments, services, and products. The role involves professional handling of inquiries, payments, and reception area upkeep.

You will coordinate with spa therapists to ensure smooth operations, assist with retail recommendations, and uphold a relaxing, inviting atmosphere for guests in Kuwait City.