Showroom Experience Lead - Sales & Customer Service

Al-Sayer Group; Kuwait; On-site; KWD 6,000 - 9,600; Full time

Job summary

The Al-Sayer Group in Kuwait seeks a Showroom Manager to optimize sales by maintaining showroom appearance and efficient sales floor operations while delivering exceptional customer service. The role involves supervising sales staff, managing display layout, and ensuring accuracy of vehicle information and test drives.

Fluency in English and Arabic is required. A Bachelor degree with 10 years of experience or a Diploma with 12 years of managerial experience are acceptable qualifications.

Qualifications

• Bachelor degree (12th Standard + 3 years or 4 years degree) with 10 years of experience.
• Diploma in Automobile/Electrical/ Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 12 years of managerial experience

Responsibilities

• Greet and assist customers, respond to inquiries and complaints.
• Organize showroom layout, facilities such as parking space, and product display to attract customers and smooth showroom traffic.
• Achieve all targets and objectives in a timely manner.
• Maintain a minimum of 95% in the Customer Satisfaction Index.
• Direct and supervise employees engaged in sales.
• Ensure accuracy of window holder specification.
• Ensure test drives are appropriately conducted.
• Ensure team members hold a valid Kuwaiti Driver's License.
• Maintain and update customer prospecting database.

Skills

English & Arabic

Education

Bachelor degree with 10 years experience

Diploma in Automobile/Electrical/Mechanical (12th + 2-3 years) with 12 years managerial experience

Job description

The Al-Sayer Group in Kuwait seeks a Showroom Manager to optimize sales by maintaining showroom appearance and efficient sales floor operations while delivering exceptional customer service. The role involves supervising sales staff, managing display layout, and ensuring accuracy of vehicle information and test drives.

Fluency in English and Arabic is required. A Bachelor degree with 10 years of experience or a Diploma with 12 years of managerial experience are acceptable qualifications.