Service Supervisor

Otis SE; Kuwait; On-site; KWD 30,000 - 50,000; Full time

Job summary

Otis Kuwait seeks an experienced Service Field Operations Manager responsible for overseeing field teams in the assigned area, handling callbacks, preventive and reactive maintenance, and modernization projects.

You will act as second-level technical support, conduct safety audits, and ensure operations comply with Otis procedures while coaching junior colleagues. Strong leadership and English proficiency required; Arabic knowledge preferred.

Qualifications

• Minimum of 5 years of relevant field operations experience in a construction/engineering organization.
• Fluent written and spoken English essential; Arabic preferred.

Responsibilities

• Strategic: Provide management information on work area performance to support decisions.
• Follow departmental policies and procedures to ensure controlled, consistent work.
• Core: Manage day-to-day operations of the team to minimize accidents and optimize resources.
• Distribute tasks and cascade plans to team members.
• Conduct safety audits at client sites to ensure safe working practices.
• Evaluate performance metrics to drive actions improving productivity.
• Maintain relationships with employees and customers to maximize satisfaction.
• Act as second-level technical support on issues.
• Coach junior colleagues and support field operations at client sites.

Skills

Field operations

English proficiency

Job description

Date Posted: 2026-10-14 Country: Kuwait Location: KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab

JOB ROLE The role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities

Strategic Responsibilities

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Core Responsibilities

• Manages the day-to-day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
• Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
• Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
• Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
• Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
• Acts as the second level support on technical issues.
• Tracks the team’s utilization against plan to ensure productivity in operations.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
• Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
• Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
• Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).
• Prepares and maintains records for dispatching of equipment and for transitional construction works.

People Management

Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.

Minimum Qualification

• Minimum of 5 year of relevant experience in field operations in a construction/engineering organization.
• Fluent written and spoken English essential, Arabic preferred.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You will belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you will gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.