Service Desk Admin I – Mission-Critical IT Support

Advanced Search; Kuwait; On-site; KWD 18,000 - 28,000; Full time

Benefits offered by this job

Company-paid housing

Transportation allowance

Completion bonus

Tuition reimbursement

Job summary

V2X in Kuwait seeks a Service Desk Administrator to support enterprise IT systems for defense missions. The role emphasizes incident resolution, proactive monitoring, and communication with customers in a high-stakes environment.

Responsibilities include escalation of complex issues, documenting events, and collaboration with regional NOCs and CENTCOM to maintain theater operations. DoD 8570-compliant certifications are required.

Qualifications

• Active Secret Clearance required.
• High School diploma or GED required.
• Associate degree preferred in related field and DoD 8570 baseline/CE certifications mandatory.
• Baseline certifications include CCNA Security, CySA+, Security+, CND, GICSP, GSEC, SSCP; CE certs listed in DoD requirements.

Responsibilities

• Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
• Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.
• Deliver feedback and analysis on technical and non-technical events to leadership and Watch Officers.
• Document duty shift activities impacting theater operations, including outages, ASI, HAZCONs, NTOs, and network metrics.
• Maintain a high level of customer service during support interactions, adhering to service management principles.

Skills

Active Secret Clearance

Customer service orientation

Incident management

Education

High School diploma or GED

Associate's degree in Computer Science / MIS / Information Systems / Engineering or related field

DoD 8570.01M baseline & CE certifications required

CCNA: Security

CySA+ ce

Security+ ce

CND

GICSP

GSEC

SSCP

CCNA Security

Server+

JNCIS (Any)

Microsoft 365 Endpoint Administrator Associate

Microsoft 365 Messaging Administrator Associate

Microsoft 365 Modern Desktop Administrator Associate

Microsoft 365 Security Administrator Associate

Azure Administrator Associate

Identity and Access Administrator Associate

Information Protection Administrator Associate

Security Operations Analyst Associate

MCSA Windows 10

MCSA Windows Server 2016

RHCSA

Tools

Army365 Portal

BMC Remedy ITSM

DHCP

DISA DEPO

DNS

Microsoft Active Directory

SharePoint workflow

Spectrum

SolarWinds

Network topology maps

Job description

V2X in Kuwait seeks a Service Desk Administrator to support enterprise IT systems for defense missions. The role emphasizes incident resolution, proactive monitoring, and communication with customers in a high-stakes environment.

Responsibilities include escalation of complex issues, documenting events, and collaboration with regional NOCs and CENTCOM to maintain theater operations. DoD 8570-compliant certifications are required.