Senior Order Management & Omnichannel Lead

Alghanim Industries

Kuwait

On-site

KWD 15,000 - 20,000

Full time

33 hours ago

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Job summary

Alghanim Industries seeks a Senior Business Analyst for the Order Management System (OMS) to lead analysis and design across omnichannel and marketplace ecosystems. You will ensure seamless orchestration of orders from owned inventory and third‑party sellers by integrating Fluent Commerce or equivalent tools with SAP, Mirakl, Far Eye and Salesforce to deliver unified customer and seller experiences.

The role requires 8–10 years of experience, strong requirements engineering, and deep OMS

Qualifications

8–10 years overall experience with at least 4 years in OMS within Retail/E‑commerce.
Strong requirements engineering: BRD, user stories, acceptance criteria.
Expertise in OMS integration with marketplaces and ERP/CRM systems.

Responsibilities

Act as liaison between Business and IT for OMS, covering order orchestration and returns.
Perform structured business analysis, documentation, flows, and end‑to‑end journeys.
Collaborate with analysts, PO, architects, stakeholders and vendors for integrations.
Drive enhancements for BOPIS, ship-from-store and related capabilities.
Support UAT, deployment readiness, and post‑go‑live validation.
Monitor OMS KPIs and drive continuous improvement.
Coordinate with Mirakl team for seller routing and SLA compliance.
Ensure seamless OMS integrations with Seller Center, SAP, Far Eye and Salesforce.