Senior Business Analyst - Order Management System (OMS)

Alghanim Industries; Kuwait; On-site; KWD 15,000 - 20,000; Full time

Job summary

Alghanim Industries seeks a Senior Business Analyst for the Order Management System (OMS) to lead analysis and design across omnichannel and marketplace ecosystems. You will ensure seamless orchestration of orders from owned inventory and third‑party sellers by integrating Fluent Commerce or equivalent tools with SAP, Mirakl, Far Eye and Salesforce to deliver unified customer and seller experiences.

The role requires 8–10 years of experience, strong requirements engineering, and deep OMS

Qualifications

• 8–10 years overall experience with at least 4 years in OMS within Retail/E‑commerce.
• Strong requirements engineering: BRD, user stories, acceptance criteria.
• Expertise in OMS integration with marketplaces and ERP/CRM systems.

Responsibilities

• Act as liaison between Business and IT for OMS, covering order orchestration and returns.
• Perform structured business analysis, documentation, flows, and end‑to‑end journeys.
• Collaborate with analysts, PO, architects, stakeholders and vendors for integrations.
• Drive enhancements for BOPIS, ship-from-store and related capabilities.
• Support UAT, deployment readiness, and post‑go‑live validation.
• Monitor OMS KPIs and drive continuous improvement.
• Coordinate with Mirakl team for seller routing and SLA compliance.
• Ensure seamless OMS integrations with Seller Center, SAP, Far Eye and Salesforce.

Skills

Business analysis

Stakeholder interviews

User stories

BRD

Process mapping

Process modelling

Requirement documentation

Agile tools

Education

Tools

Fluent Commerce

Commercetools

SAP

Mirakl

Far Eye

Salesforce

JIRA

Confluence

MS Project

Amazon Seller/Marketplace tools

Job description

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Senior Business Analyst - Order Management System (OMS)

To lead business analysis and process design for Alghanim’s Order Management System (OMS) within the omnichannel and marketplace ecosystem, ensuring seamless orchestration of orders across owned inventory and third-party sellers. The role will integrate Fluent Commerce or equivalent, Commerce tools, SAP, Mirakl, Far Eye, and Salesforce to deliver unified customer and seller experiences

Job Responsibilities

• Act as the primary liaison between Business and IT for the Order Management domain, covering order orchestration, allocation, fulfillment, cancellations, and returns.
• Conduct structured business analysis: stakeholder interviews, requirement documentation, process flows, and user stories for end-to-end omnichannel journeys (E-commerce, Store Pickup, Warehouse, Delivery)
• Collaborate with Cross functional Business analysts, Product Owners, Solution Architects, Business stakeholder’s and Vendors to ensure seamless OMS integrations with OMS, Commercetools, SAP, FarEye, and Service Cloud etc.
• Drive enhancements for Buy Online Pickup in Store (BOPIS), Ship from Store, Reserve Online, and Return Anywhere capabilities.
• Support UAT planning, deployment readiness, and post-go-live validation of order lifecycle performance.
• Monitor OMS KPIs (allocation accuracy, split ratio, turnaround time) and recommend continuous improvements.
• Work closely with the Marketplace (Mirakl) team to streamline seller order routing, SLA compliance, cancellations, and return logistics.
• Ensure seamless integration between OMS, Seller Center, Commerce tools, SAP, Far Eye, and Salesforce Service Cloud.
• Enable omnichannel capabilities such as Cross-Seller Orders, BOPIS, Ship-from-Store, and Return Anywhere.
• Drive continuous improvement in both customer and seller fulfillment journeys.

Candidate Requirements

• 8 – 10 years overall experience, with a minimum of 4 years in Order Management Systems (OMS) within Retail / E-commerce / Supply Chain
• Requirements Engineering: BRD, User Stories, Acceptance Criteria -Process Mapping & Modelling: Order flows, Fulfillment, Reverse Logistics
• Functional Expertise: Fluent Commerce (Mandatory) or equivalent OMS (Manhattan, Sterling, Increff, Salesforce OMS)
• Marketplace Expertise: Mirakl or similar Seller Platforms for third-party order management
• Retail Systems Understanding: Commercetools, SAP, Salesforce, WMS, TMS (FarEye)
• Agile Tools: JIRA, Confluence, MS Project