Senior Loyalty Programs Leader

Ooredoo Qatar; Kuwait City; On-site; KWD 20,000 - 28,000; Full time

Job summary

Ooredoo Kuwait is seeking a seasoned Loyalty Program lead to develop and execute the loyalty strategy across prepaid and postpaid segments. You will own the platform, channels, and partnerships, driving engagement, retention, and revenue growth.

Collaboration with Sales, Care, and Technology teams is essential to align with marketing strategy and ensure successful program delivery. The role requires strong analytical skills, experience in loyalty platforms, and a track record of managing

Qualifications

• Bachelor's degree in business, marketing, engineering or a related discipline.
• MBA is an advantage.
• Project Management certification is an advantage.

Responsibilities

• Own loyalty program strategy and roadmap for Kuwait market.
• Manage end-to-end loyalty platform, channels, and campaigns.
• Be budget owner for post-paid base ARPU and OPEX costs.
• Build and manage partner base to improve campaign value.
• Lead channel optimization and integration across online and offline touchpoints.
• Monitor loyalty KPIs, analyze performance, and drive improvements.

Skills

Fluent English

Education

Bachelor's degree in business, Marketing, engineering or a related discipline

Job description

Ooredoo Kuwait is seeking a seasoned Loyalty Program lead to develop and execute the loyalty strategy across prepaid and postpaid segments. You will own the platform, channels, and partnerships, driving engagement, retention, and revenue growth.

Collaboration with Sales, Care, and Technology teams is essential to align with marketing strategy and ensure successful program delivery. The role requires strong analytical skills, experience in loyalty platforms, and a track record of managing