Senior Loyalty Programs Lead

Ooredoo Group; Kuwait City; On-site; KWD 42,000 - 62,000; Full time

Job summary

Ooredoo Kuwait is seeking a Senior Leader to develop and own the loyalty program strategy across prepaid and postpaid segments. You will manage the loyalty platform, channels, partners and campaigns, ensuring ROIs and cross-functional alignment with marketing and product teams.

The role requires 7–8 years of loyalty experience, strong analytics, and budget ownership. English fluency is essential; Arabic is a plus. A competitive package is offered in Kuwait's market.

Qualifications

• Fluent verbal/written English communication.
• Arabic knowledge is an advantage.
• Strong analytical and project management capabilities.

Responsibilities

• Plan and execute loyalty program strategy for prepaid and postpaid.
• Own loyalty platform, channels, partners and campaigns.
• Manage multi-year loyalty program planning and budgeting.
• Coordinate with Sales, Customer Care and Technology teams.
• Lead cross-functional teams to optimize loyalty touchpoints across channels.
• Analyze loyalty program KPIs and drive improvements.

Skills

Fluent English communications

Arabic language advantage

Analytical skills

Project management

Education

Bachelor's degree in business/marketing/engineering

MBA

Project Management certification

Tools

PowerPoint

Excel

Word

MS Office

Job description

Ooredoo Kuwait is seeking a Senior Leader to develop and own the loyalty program strategy across prepaid and postpaid segments. You will manage the loyalty platform, channels, partners and campaigns, ensuring ROIs and cross-functional alignment with marketing and product teams.

The role requires 7–8 years of loyalty experience, strong analytics, and budget ownership. English fluency is essential; Arabic is a plus. A competitive package is offered in Kuwait's market.