Senior IT Infrastructure Engineer - Cloud, HCI & SLA Expert

stc Group; Kuwait; On-site; KWD 20,000 - 30,000; Full time

Job summary

A telecommunications service provider in Kuwait is seeking a SI Senior Computing Engineer to design, implement, and support IT infrastructure. Responsibilities include ensuring system reliability and advanced troubleshooting while meeting SLA requirements. The ideal candidate should hold a Bachelor's degree in computer science, Information Security, or a related field, and be capable of collaborating with clients and vendors to deliver effective solutions. The role also involves mentoring junior engineers and managing documentation.

Responsibilities

• Design, implement, and support IT infrastructure including servers, storage, cloud platforms, HCI, and backup solutions.
• Ensure system reliability through monitoring, preventive maintenance, and advanced (L3) troubleshooting while meeting SLA requirements.
• Collaborate with clients, vendors, and internal teams to deliver integrated and successful solutions.
• Track progress, manage tickets, monitor KPIs, and prevent SLA breaches through effective workload management.
• Mentor junior engineers, maintain documentation, and contribute to technology planning aligned with business needs.

Education

Bachelor's degree in computer science, Information Security, or a related field

Job description

A telecommunications service provider in Kuwait is seeking a SI Senior Computing Engineer to design, implement, and support IT infrastructure. Responsibilities include ensuring system reliability and advanced troubleshooting while meeting SLA requirements. The ideal candidate should hold a Bachelor's degree in computer science, Information Security, or a related field, and be capable of collaborating with clients and vendors to deliver effective solutions. The role also involves mentoring junior engineers and managing documentation.