Senior Hostess - Kuwait

HUDSON; Kuwait; On-site; KWD 5,600 - 6,700; Full time

Benefits offered by this job

Salary 500–600 KD

Accommodation provided

Transportation provided

Job summary

HUDSON is seeking an experienced Senior Hostess in Kuwait for a reputed restaurant group. The role focuses on greeting guests, managing reservations, VIP service, and leading front-of-house activities.

Requirements include 2-3 years in hosting or guest relations, and preferred diplomas in hospitality. Accommodation and transport are provided as part of benefits.

Qualifications

• Minimum 2-3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
• Senior/supervisory experience preferred.
• Diploma or Bachelor's degree in Hospitality Management, Business Administration or related field preferred.
• Experience with reservations, waitlists, VIP guests, complaints and service recovery.

Responsibilities

• Greet, acknowledge, seat and farewell guests professionally.
• Recognize VIP and regular guests and coordinate personalized service.
• Manage reservations, guest profiles and reservation notes.
• Manage seating plans, waitlists, queues and table availability.
• Coordinate table allocation with Floor Manager and service team.
• Handle guest inquiries, complaints and service recovery.
• Maintain guest interaction and complaint records.
• Guide and coach junior hostesses and FOH staff.
• Allocate host-desk duties and monitor performance.
• Coordinate guest information with managers and service staff.
• Maintain host desk, entrance and guest areas.
• Handle telephone calls and reservation inquiries.
• Support promotions, guest loyalty and revenue objectives.
• Prepare reports on guest feedback, VIP activity and service trends.
• Complete shift handovers and ensure the host area is ready for the next shift

Skills

Guest relations

Customer service

Leadership

Reservations management

Education

Diploma in Hospitality Management

Bachelor's in Hospitality Management

Tools

Reservation systems

MS Office

Tablets

Job description

Job Description

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

Key Responsibilities

• Greet, acknowledge, seat and farewell guests professionally.


• Recognize VIP and regular guests and coordinate personalized service.


• Manage reservations, special requests, guest profiles and reservation notes.


• Manage seating plans, waitlists, queues and table availability.


• Coordinate table allocation with Floor Manager and service team.


• Handle guest inquiries, complaints and service recovery.


• Maintain guest interaction and complaint records.


• Guide and coach junior hostesses and FOH staff.


• Allocate host-desk duties and monitor performance.


• Coordinate guest information with managers and service staff.


• Maintain host desk, entrance and guest areas.


• Handle telephone calls and reservation inquiries.


• Support promotions, guest loyalty and revenue objectives.


• Prepare reports on guest feedback, VIP activity and service trends.


• Complete shift handovers and ensure the host area is ready for the next shift

Experience & Qualification

• Minimum 2-3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.


• Senior/supervisory experience preferred.


• Diploma or Bachelor's degree in Hospitality Management, Business Administration or related field preferred.


• Experience with reservations, waitlists, VIP guests, complaints and service recovery.


• Sales, loyalty activities or special-event experience is an advantage.

Benefits

• Salary : 500 - 600 KD


• Accommodation & Transportation Provided

Requirements

• Minimum height: 165 cm


• Fit appearance and professional grooming.


• Fluent Arabic & English; additional languages advantageous.


• Confident, presentable and warm personality.


• Excellent guest-relations and interpersonal skills.


• Strong organization and reservation-management skills.


• Good complaint handling and problem-solving ability.
  
• Leadership skills to guide junior staff.


• Comfortable with reservation systems, tablets, QR feedback tools and MS Office.