Senior Fraud Analyst at Capitex

Capitex; Kuwait City; On-site; KWD 9,000 - 13,000; Full time

Benefits offered by this job

Competitive contract package

Job summary

Capitex is seeking an experienced Senior Fraud Analyst for a 12-month fixed-term contract in Kuwait. The role focuses on fraud monitoring, alert review, investigation, and case management across banking products and digital channels.

You will identify, investigate and mitigate fraud risks while balancing prevention with customer experience, maintaining SLAs and collaborating with cross-functional teams.

Qualifications

• Experience in fraud monitoring and investigation within banking or financial services.
• Knowledge of card fraud, account takeover, social engineering and mule accounts.
• Proficiency with fraud detection and case management systems.
• Strong analytical and decision-making skills.
• Ability to communicate with customers in sensitive situations.
• Solid documentation and reporting skills.

Responsibilities

• Monitor fraud detection systems and review alerts across cards, digital banking, payments, and accounts.
• Conduct detailed investigations into suspicious transactions and potential fraud cases.
• Analyze customer behavior and transactional data to assess fraud risk.
• Take action including customer contact, account restriction, escalation, or closure.
• Document investigations in line with internal policies and regulatory requirements.
• Escalate high-risk cases to management and stakeholders.
• Identify emerging fraud trends and provide feedback to fraud strategy teams.
• Support law enforcement and internal audit requests where applicable.
• Maintain SLAs and productivity targets.

Skills

Fraud monitoring

Investigation

Case management

Analytical thinking

Communication with customers

Documentation

Fast-paced environment

Education

Bachelor’s degree in Finance, Business, Risk, or related discipline

Tools

Fraud detection systems

Case management systems

Job description

This Full time on site position offers great opportunities for career growth.

Requirements Job Title: Senior Fraud AnalystLocation: Kuwait Contract Type: 12-Month Fixed-Term Contract

Role Overview

We are seeking experienced Senior Fraud Analysts to join our team on a 12-month contract in Kuwait. The successful candidates will be responsible for fraud monitoring, alert review, investigation, and case management across banking products and digital channels. This role plays a key part in identifying, investigating, and mitigating fraud risks while ensuring a strong balance between fraud prevention and customer experience.

Key Responsibilities

• Monitor fraud detection systems and review alerts across cards, digital banking, payments, and account activities.
• Conduct detailed investigations into suspicious transactions and potential fraud cases.
• Analyse customer behaviour, transactional data, and supporting evidence to determine fraud risk.
• Take appropriate action including customer contact, account restriction, escalation, or case closure.
• Document investigations thoroughly in line with internal policies and regulatory requirements.
• Escalate complex or high-risk cases to management and relevant stakeholders where required.
• Identify emerging fraud trends and provide feedback to rule writing and fraud strategy teams.
• Support law enforcement requests and internal audit requirements where applicable.
• Maintain service level agreements (SLAs) and productivity targets.

Required Skills & Experience

• Proven experience in fraud monitoring and investigation within a banking or financial services environment.
• Strong understanding of fraud typologies including card fraud, account takeover, social engineering, and mule accounts.
• Experience working with fraud detection and case management systems.
• Strong analytical and decision-making skills.
• Ability to handle sensitive situations and communicate effectively with customers when required.
• Strong documentation and reporting skills.
• Ability to work in a fast-paced environment and manage high alert volumes.

Preferred Qualifications

• Experience within Middle Eastern financial institutions is advantageous.
• Knowledge of regulatory and compliance frameworks relevant to fraud risk.
• Professional certifications in fraud or financial crime (e.g., ACFE, ICA) are desirable.
• Bachelor’s degree in Finance, Business, Risk, or related discipline.

What We Offer

• Competitive contract package.
• Opportunity to work within a dynamic banking fraud environment.
• Exposure to a broad range of fraud risk scenarios and cross-functional collaboration.