Security Officer

IHG Hotels & Resorts; Gouvernement Hawalli; On-site; KWD 6,000 - 10,000; Full time

Benefits offered by this job

Duty meals

Accommodation support where applicable

Internal transfers within IHG Hotels &

Employee rates

Job summary

IHG is seeking a hotel security professional to patrol public areas, back-of-house, and guest spaces, monitor CCTV, and secure access points. The role requires responding to alarms, assisting guests, and coordinating with Front Office, Housekeeping, and Engineering. You will maintain daily security logs and support events with crowd control.

Fluency in English is required; Arabic is an advantage. A high level of integrity and the ability to remain calm under pressure are essential, with a

Qualifications

• Experience in Security/Loss Prevention or similar, preferably in hospitality.
• Basic knowledge of safety, security, and fire procedures.
• Good communication in English; Arabic is an advantage.
• Physically fit and able to stand and patrol for extended periods.
• Ability to remain calm under pressure and respond effectively in emergency situations.
• High level of integrity, professionalism, and attention to detail.

Responsibilities

• Conduct routine patrols of hotel areas (public, back-of-house, accommodation, and perimeter) as per schedule.
• Monitor CCTV and report irregularities immediately.
• Check and secure all access points, doors, and emergency exits.
• Verify IDs before granting access to restricted areas.
• Maintain a visible presence in lobby, entrances, and key operational areas.
• Assist guests with directions and inquiries in a courteous manner.
• Record incidents and activities in the security logbook.
• Perform routine checks on fire safety equipment and respond to alarms.
• Support crowd control during events and peak hours.
• Coordinate with Front Office, Housekeeping, and Engineering on security concerns.
• Conduct locker room, cafeteria, and accommodation checks per hotel policies.
• Ensure proper handling of keys, passes, and security equipment.
• Follow handover procedures at shift start and end.

Skills

Security experience

English proficiency

Physical fitness

Calm under pressure

Job description

Day-to-Day Tasks:

• Conduct routine patrols of all hotel areas (public areas, back-of-house, accommodation, and perimeter) as per assigned schedule.
• Monitor CCTV screens continuously and report any irregularities immediately.
• Check and secure all access points, doors, and emergency exits.
• Verify colleague and visitor identification before granting access to restricted areas.
• Maintain a visible presence in lobby, entrances, and key operational areas.
• Assist guests with directions, basic inquiries, and support in a courteous and professional manner.
• Record all incidents, observations, and activities in the daily security logbook.
• Perform routine checks on fire safety equipment (fire extinguishers, alarms, emergency lighting).
• Respond promptly to alarms, disturbances, or emergency calls.
• Support crowd control during events, functions, and peak operational hours.
• Coordinate with other departments (Front Office, Housekeeping, Engineering) for any security-related concerns.
• Conduct locker room, cafeteria, and accommodation checks to ensure compliance with hotel policies.
• Ensure proper handling and control of keys, passes, and security equipment.
• Follow handover procedures at the start and end of each shift, ensuring proper communication of ongoing issues.

Qualifications & Experience:

• Previous experience in a Security, Loss Prevention, or similar role, preferably within a hotel environment.
• Basic knowledge of safety, security, and fire procedures.
• Good communication skills in English; Arabic is an advantage.
• Physically fit and able to stand and patrol for extended periods.
• Ability to remain calm under pressure and respond effectively in emergency situations.
• High level of integrity, professionalism, and attention to detail.

What We Offer:

At IHG, we believe our people are our greatest asset, and we are committed to creating a supportive and rewarding environment where you can thrive. As part of our team, you will enjoy a competitive salary and benefits package, along with duty meals and accommodation support where applicable. We offer excellent opportunities for career growth and internal transfers across our global network of IHG Hotels & Resorts properties, supported by world-class learning and development through IHG University. You will be part of an inclusive workplace that lives by our purpose of True Hospitality for Good, where your contributions are recognized through engagement initiatives and recognition programs. In addition, you will benefit from special employee rates and discounts across our hotels worldwide, making your journey with IHG both rewarding and enriching.