Retail Operations Lead — Revenue, SOPs & Team Growth

Apparel Group; Kuwait; On-site; KWD 9,000 - 15,000; Full time

Job summary

Apparel Group is seeking a Store Manager to drive revenue growth across Kuwait stores. You will develop and implement SOPs aligned with Retail standards, oversee recruitment and training, and lead a team to deliver exceptional customer service and retail experience.

You will provide leadership, manage operations, and ensure adherence to brand guidelines while maximizing sales and customer satisfaction across all stores.

Qualifications

• Increase revenues and drive business growth across stores.
• Develop, implement and maintain Standard Operating Procedures per Retail standards to drive the business and customer satisfaction.
• Oversee recruiting, hiring and training needs of the store and enable efficient decision making to enhance performance.
• Represent the brand by maximizing sales through exceptional customer service and retail experience.
• Provide leadership and support to all employees.

Responsibilities

• Achieve quantitative sales and profitability measures: units per transaction, average transaction value, sales per month, sales per square foot, shrinkage control, and conversion improvements.
• Set store sales targets to maximize profitability and guide area and store managers.
• Manage operational costs and drive efficiency through automation and SOP adherence.
• Ensure Visual Merchandising guidelines are followed across stores and support staff training.
• Recruit, train, and coach staff on sales techniques, customer service, teamwork and brand etiquette.
• Conduct regular performance reviews, coaching, and development planning.
• Coordinate store openings, design input, and project updates with cross-functional teams.
• Promote brand visibility and participation in loyalty programs and marketing initiatives.

Job description

Apparel Group is seeking a Store Manager to drive revenue growth across Kuwait stores. You will develop and implement SOPs aligned with Retail standards, oversee recruitment and training, and lead a team to deliver exceptional customer service and retail experience.

You will provide leadership, manage operations, and ensure adherence to brand guidelines while maximizing sales and customer satisfaction across all stores.