Restaurant General Manager

Four Seasons Hotels and Resorts; Kuwait City; On-site; KWD 40,000 - 67,000; Full time

Benefits offered by this job

Full board accommodation

Complimentary nights

Social events

Home leave tickets

Transport to work

Private medical insurance

Job summary

Four Seasons Kuwait Hotel seeks an experienced restaurant leader to grow the dining business, elevate guest satisfaction, and drive high standards of service in a luxury environment.

You will work with OpenTable, coordinate with concierges and partners, and lead a team to deliver exceptional experiences while maintaining P&L accountability and operational excellence.

Qualifications

• Two+ years of managerial experience in fast-paced F&B settings.
• Working knowledge of MICROS or other POS systems.
• Familiar with OpenTable and Microsoft applications.
• Strong customer service orientation and leadership skills.

Responsibilities

• Grow restaurant business by working with OpenTable to optimize seating and increase volume.
• Drive average check and F&B ratio to maximize spend per guest.
• Be a local ambassador with concierges, real estate, and transport partners.
• Collaborate with PR/Marketing to promote restaurant events and partnerships.
• Manage guest service enhancements and resolve issues to guest satisfaction.
• Support development and success of the restaurant team and ensure strong interdepartmental communication.

Skills

Management experience

POS systems

OpenTable knowledge

Customer service

Tools

MICROS

OpenTable

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait's heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you'll find soaring rooftop restaurants, leisure facilities and the city's largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city's malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What You Will Do:

• Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume




• Drive the average check and food to beverage ratio to maximize average spend per guest




• Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc.




• Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events.




• Entertain influencers, journalists, and business promoters




• Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest’s satisfaction not only while guests are dining, but with on-line reviews as well.




• The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease.




• Accountable for Financial Performance, Restaurant P&L, Guest satisfaction, maintaining server and culture standards and driving best practices.




• Responsible for the development and success of the Restaurant team,




• Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef.




• Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service.




• Establish and maintain adequate equipment and product par stock.




• Ability to stay current with F&B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market.

What You Bring:

• Two + years’ experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment. Previous experience with MICROS or other POS systems preferred.




• Must have working knowledge of division operations, service, cost control, labor control and accounting.




• Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications.




• Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation




• Guest centricity and understanding the importance of guest’s preferences.

What We Offer

• Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.




• Complimentary nights at FS Hotels worldwide.




• Regular social and sporting events




• Paid home leave tickets




• Free transportation to and from work with Wi-Fi internet.




• Private medical insurance

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!