Patient Experience Lead & Front Desk Coordinator

Explore more jobs; Kuwait; On-site; KWD 3,000 - 5,400; Full time

Job summary

Explore more jobs is seeking a Patient Coordinator to serve as the primary contact for patients, coordinating appointments, communicating with healthcare providers, and supporting administrative processes to ensure continuity of care.

The role involves registration, scheduling, care coordination, insurance verification, billing support, and EMR management in a fast-paced clinic setting.

Qualifications

• Diploma or bachelor’s degree in healthcare administration, Business Administration, Medical Office Administration, or a related field.
• Additional certification in medical administration, customer service, or healthcare coordination is an advantage.
• Proficiency in Microsoft Office applications and Electronic Medical Record (EMR) systems.
• 2–3 years of experience in a healthcare, hospital, or clinic setting, preferably in patient coordination, medical reception, or healthcare administration.
• Experience scheduling appointments and coordinating patient services.
• Experience working with insurance verification and prior authorization processes.
• Familiarity with medical terminology and healthcare workflows.
• Experience using EMR systems and patient scheduling software.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Excellent interpersonal and communication skills. Strong organizational and time-management abilities.

Responsibilities

• Register and welcome patients, verify identity and insurance details.
• Schedule, confirm, reschedule, and cancel appointments; coordinate with physicians and labs.
• Coordinate referrals to specialists, labs, and imaging centers.
• Assist patients with billing inquiries and insurance coverage issues.
• Maintain accurate, confidential patient records in the EMR system.
• Prepare daily clinic schedules and manage physician calendars.
• Address patient concerns professionally and promote excellent service.
• Ensure compliance with confidentiality and healthcare regulations.

Skills

Patient coordination

Customer service

Communication

Scheduling

EMR proficiency

Multitasking

Education

Bachelor's degree or higher in healthcare administration

Diploma or higher in related field

Tools

EMR systems

Microsoft Office

Job description

Explore more jobs is seeking a Patient Coordinator to serve as the primary contact for patients, coordinating appointments, communicating with healthcare providers, and supporting administrative processes to ensure continuity of care.

The role involves registration, scheduling, care coordination, insurance verification, billing support, and EMR management in a fast-paced clinic setting.