Patient Coordinator and Receptionist

Explore more jobs; Kuwait; On-site; KWD 3,000 - 5,400; Full time

Job summary

Explore more jobs is seeking a Patient Coordinator to serve as the primary contact for patients, coordinating appointments, communicating with healthcare providers, and supporting administrative processes to ensure continuity of care.

The role involves registration, scheduling, care coordination, insurance verification, billing support, and EMR management in a fast-paced clinic setting.

Qualifications

• Diploma or bachelor’s degree in healthcare administration, Business Administration, Medical Office Administration, or a related field.
• Additional certification in medical administration, customer service, or healthcare coordination is an advantage.
• Proficiency in Microsoft Office applications and Electronic Medical Record (EMR) systems.
• 2–3 years of experience in a healthcare, hospital, or clinic setting, preferably in patient coordination, medical reception, or healthcare administration.
• Experience scheduling appointments and coordinating patient services.
• Experience working with insurance verification and prior authorization processes.
• Familiarity with medical terminology and healthcare workflows.
• Experience using EMR systems and patient scheduling software.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Excellent interpersonal and communication skills. Strong organizational and time-management abilities.

Responsibilities

• Register and welcome patients, verify identity and insurance details.
• Schedule, confirm, reschedule, and cancel appointments; coordinate with physicians and labs.
• Coordinate referrals to specialists, labs, and imaging centers.
• Assist patients with billing inquiries and insurance coverage issues.
• Maintain accurate, confidential patient records in the EMR system.
• Prepare daily clinic schedules and manage physician calendars.
• Address patient concerns professionally and promote excellent service.
• Ensure compliance with confidentiality and healthcare regulations.

Skills

Patient coordination

Customer service

Communication

Scheduling

EMR proficiency

Multitasking

Education

Bachelor's degree or higher in healthcare administration

Diploma or higher in related field

Tools

EMR systems

Microsoft Office

Job description

Education Bachelor's degree / higher diploma

Industry Healthcare Administration & Medical Billing

A Patient Coordinator serves as the primary point of contact for patients, ensuring a seamless experience by coordinating appointments, facilitating communication between patients and healthcare providers, managing administrative processes, and supporting continuity of care.

1. Patient Registration and Reception

• Welcome and register patients upon arrival.
• Verify patient identity, demographic information, and insurance details.
• Create and maintain accurate patient records.
• Obtain required consent forms and documentation.

2. Appointment Scheduling and Coordination

• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate appointments with physicians, specialists, and diagnostic services.
• Manage provider schedules to optimize clinic efficiency.
• Send appointment reminders and follow up on missed appointments.
• Serve as the primary contact for patient inquiries via phone, email, or in person.
• Provide information regarding clinic services, appointment preparation, and follow-up care.
• Communicate test schedules, referrals, and treatment plans as directed by healthcare providers.
• Escalate urgent patient concerns to the appropriate clinical staff.

4. Care Coordination

• Coordinate referrals to specialists, laboratories, imaging centers, and other healthcare providers.
• Assist patients in navigating the healthcare system and accessing required services.
• Facilitate continuity of care between departments and external providers.
• Track referrals and follow-up appointments.

5. Insurance and Billing Support

• Verify insurance eligibility and coverage.
• Obtain prior authorizations when required.
• Assist patients with billing inquiries and payment procedures.
• Coordinate with finance and insurance teams to resolve coverage issues.

6. Medical Records Management

• Maintain accurate and confidential patient records.
• Ensure documentation is complete and updated in the electronic medical record (EMR) system.
• Process requests for medical records in accordance with privacy regulations.

7. Administrative Support

• Prepare daily clinic schedules.
• Coordinate physician calendars and clinic resources.
• Maintain office supplies and administrative documentation.
• Generate reports as required by management.

8. Patient Experience and Customer Service

• Address patient concerns and complaints professionally.
• Promote a positive patient experience through excellent customer service.
• Ensure confidentiality and respect for patient privacy.

9. Compliance and Quality Assurance

• Ensure compliance with organizational policies, confidentiality requirements, and healthcare regulations.
• Participate in quality improvement initiatives.
• Maintain accurate documentation and administrative records.

Skills

Education & Qualification

• Diploma or bachelor’s degree in healthcare administration, Business Administration, Medical Office Administration, or a related field.
• Additional certification in medical administration, customer service, or healthcare coordination is an advantage.
• Proficiency in Microsoft Office applications and Electronic Medical Record (EMR) systems.
• 2–3 years of experience in a healthcare, hospital, or clinic setting, preferably in patient coordination, medical reception, or healthcare administration.
• Experience scheduling appointments and coordinating patient services.
• Experience working with insurance verification and prior authorization processes.
• Familiarity with medical terminology and healthcare workflows.
• Experience using EMR systems and patient scheduling software.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Excellent interpersonal and communication skills. Strong organizational and time-management abilities.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Problem-solving and conflict resolution skills.
• Proficiency in EMR systems and Microsoft Office applications.
• Ability to work collaboratively within a multidisciplinary healthcare team.