Operations Team Leader

Boutiqaat; al-Dschahra; On-site; KWD 12,000 - 20,000; Full time

Job summary

Boutiqaat is seeking an Operations Team Leader to oversee warehouse, logistics, and inventory operations in a fast-paced e-commerce setting. You will lead picking, packing, and shipping teams, coordinate with 3PLs, and drive KPIs to ensure on-time, accurate order fulfillment.

You will optimize stock movement, implement FIFO and expiry tracking, and mentor a high-performing team to deliver continuous improvement. English fluency is required; Arabic is a plus.

Qualifications

• Bachelor’s degree in supply chain, logistics, business, or related field.
• 2–5 years in operations, supply chain, logistics, or retail with at least 1 year in leadership.
• Experience in 3PL warehouse environments is a big plus.
• Proficient in WMS, ERP, inventory systems, and logistics platforms.

Responsibilities

• Oversee arrival and processing of incoming products.
• Liaise with suppliers on POs, QC issues, and GRN discrepancies.
• Maintain compliance and quality from dock to shelf.
• Ensure customer orders are fulfilled quickly and accurately.
• Manage picking, packing, and shipping teams to meet SLAs.
• Own last-mile journey, coordinating with 3PLs.
• Track stock movement, expiry, and FIFO principles.
• Lead cycle counts, prevent shrinkage, ensure visibility and traceability.
• Handle returns and damaged goods, ensure inventory accuracy.
• Be the go-to for outbound and reverse logistics.
• Optimize delivery routes and manage drivers.
• Partner with third-party providers to meet customer expectations.
• Drive performance through KPIs, coaching, and continuous improvement.
• Collaborate across departments for seamless operations.

Skills

Leadership

Data-driven decisions

Team coaching

Communication

Problem solving

Education

Bachelor’s degree in supply chain or related field

Tools

WMS

ERP

Inventory systems

Excel

Google Workspace

Job description

Operation Team Leader

Are you a hands-on leader who thrives in a fast-paced, high-growth environment? Do you live for process optimization, operational excellence, and team empowerment?

At Boutiqaat, the region’s leading beauty and lifestyle e-commerce platform is on the lookout for an Operations Team Leader to take charge of our warehouse, logistics, and inventory operations. If you’re a logistics wizard with a knack for solving complex problems and motivating teams, we want you in our corner.

What You’ll Be Doing:

• Oversee the smooth arrival and accurate processing of incoming products.
• Liaise with suppliers on POs, QC issues, and GRN discrepancies.
• Maintaining compliance and quality from dock to shelf your attention to detail ensures nothing slips through the cracks.
• Ensure customer orders are fulfilled quickly and accurately no delays, no backlog.
• Manage picking, packing, and shipping teams to meet SLAs with speed and precision.
• Own the last-mile journey, coordinating with 3PLs and ensuring flawless handovers.
• Keep our warehouse humming by ensuring accurate stock movement, expiry tracking, and FIFO principles.
• Lead cycle counts, prevent shrinkage, and guarantee product visibility and traceability.
• Handle returns, segregate damaged goods, and ensure all inventory is right where it should be.
• Be the go-to for everything logistics from outbound dispatch to reverse logistics.
• Optimize delivery routes, manage drivers, and ensure that every COD is accounted for.
• Partner with third-party providers to make sure our service matches our customers’ expectations.
• Drive performance through KPIs, coaching, and continuous improvement.
• Collaborate across departments to ensure seamless operations and swift problem resolution.

What You Bring to the Table:

• Bachelor’s degree in supply chain, Logistics, Business, or related field.
• 2–5 years in operations, supply chain, logistics, or retail environment with at least 1 year in a leadership role.
• Prior experience in 3PL warehouse environments is a big plus.
• Proficient in WMS, ERP, inventory systems, and logistics platforms.
• Power user of Excel and Google Workspace.
• Fluent in English (Arabic is a bonus!).
• A born leader who can motivate and develop teams.
• An analytical thinker who thrives on data-driven decision making.
• Detail-obsessed, with a solution-first mindset and exceptional communication skills.

Why Boutiqaat?

At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands-on experience, expert mentorship, and real impact.