Onsite support Engineer

N Consulting Global; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

N Consulting Global is seeking an experienced IT Operations specialist to join our global team in Kuwait City. The role focuses on IMAC activities, incident management, and on-call security support, with responsibilities spanning onboarding, device management, and rollout initiatives.

You will train users and prepare clear documentation. You will contribute to Windows 11 deployments, Citrix VDI, and enterprise software licensing, while coordinating with vendors and cross-functional teams to

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Certifications such as CompTIA A+ or Modern Desktop Admin are preferred.
• Experience with MEM and enterprise device management.
• Familiarity with ITIL processes and best practices.
• Experience in global IT support environments and large-scale rollouts.
• Strong security incident management and compliance knowledge.
• End-user computing troubleshooting across hardware, OS, and applications.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Perform IMAC activities and annual device refresh (~25%).
• Manage incidents for hardware, OS, apps, Citrix VDI, printers, and conferencing tech.
• Provide on-call Tier 1/2 support for security incidents (weekly rotation).
• Handle onboarding and offboarding tasks and IT requests.
• Support Windows 11 rollout, domain migrations, and postures related rollouts.
• Conduct User Acceptance Testing for new images and projects.
• Manage OS and application patching/updates.
• Deliver global new-hire IT orientation and remote training.
• Create end-user instructions and technical documentation.
• Support town halls and customer engagement events.
• License provisioning/deprovisioning for Adobe, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic.
• Ensure effective ticket and queue management.
• Provide VIP support for C and C+1 team (~75 users).
• Interface with hardware vendors for planning and resolution.
• Configure/troubleshoot VPN clients; coordinate with Command Center.

Skills

IMAC operations

Incident management

On-call support

Onboarding/offboarding

Device management

User training

Education

Bachelor’s degree in Computer Science/IT

IT certifications (CompTIA A+, Modern Desktop)

Tools

MEM (Microsoft Endpoint Manager)

Citrix VDI

VPN clients

Adobe Creative Cloud

Visual Studio/MSDN

SnagIt/Camtasia

Job description

Required Skills & Qualifications

• Perform IMAC (Install, Move, Add, Change) activities, including annual device refresh (~25%).
• Manage incidents (Break/Fix) for hardware, OS, applications, Citrix VDI, printers, connectivity, and conference room technology.
• Provide on-call support for Tier 1 and Tier 2 security incident tickets (weekly rotation).
• Handle onboarding/offboarding tasks and miscellaneous IT requests.
• Support initiatives such as Windows 11 rollout, domain migration, MEM rollout, Citrix VDI rollout, AV rollout, posture check rollout, and hardware refresh.
• Conduct User Acceptance Testing for new images and projects.
• Manage OS and application patching/feature updates.
• Deliver global new-hire IT orientation and remote training.
• Create and maintain end-user instructions and technical documentation.
• Support company-wide town halls and customer engagement events.
• License provisioning/deprovisioning for platforms like Adobe Creative Cloud, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic.
• Ensure effective ticket and queue management.
• Provide VIP support for Customer C and C+1 team (~75 users).
• Interface with hardware vendors for planning and problem resolution.
• Configure and troubleshoot VPN clients; coordinate with Command Center.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• Experience with MEM (Microsoft Endpoint Manager) and enterprise-level device management.
• Knowledge of ITIL processes and best practices.
• Prior experience in global IT support environments and handling large-scale rollouts.
• Familiarity with security incident management and compliance standards.
• Technical Expertise: Proficient in end-user computing and troubleshooting across hardware, OS, and applications.
• Problem-Solving: Ability to diagnose and resolve complex technical issues quickly.
• Customer Focus: Strong commitment to delivering high-quality support and ensuring user satisfaction.
• Collaboration: Skilled in working with cross-functional teams and external vendors.
• Adaptability: Comfortable handling urgent requests and dynamic priorities.
• Communication: Clear and professional communication for training, documentation, and stakeholder updates.
• Process Orientation: Attention to detail in ticket management and compliance.