Odoo Business Solutions Specialist | Kuwait

Global Ace Recruits; Kuwait City; Sur place; KWD 25 000 - 45 000; Plein temps

Résumé du poste

Global Ace Recruits seeks an Odoo ERP specialist to own design, configuration and support of Odoo across retail and distribution workflows. You will bridge business operations with technical teams and coordinate with an outsourced implementer.

You will lead POS deployment, handle daily support, map processes, and guide integrations with legacy systems while preparing runbooks and user training.

Qualifications

• Demonstrated experience in Odoo functional consulting, implementation or support.
• Hands-on experience configuring and supporting Odoo POS.
• Experience with retail or distribution business processes.
• Ability to gather requirements, conduct gap analyses and document workflows.
• Experience coordinating implementation activities, vendors and stakeholders.
• Understanding of system integrations, data migration and customization requirements.
• Experience conducting user acceptance testing, training and post-go-live support.
• Strong troubleshooting, communication and documentation skills.

Responsabilités

• Lead deployment and continuous improvement of Odoo POS across retail locations.
• Act as primary contact for daily support tickets and functional inquiries.
• Troubleshoot critical operational issues to maintain sales and business continuity.
• Coordinate with business users, project teams and the implementer.
• Track tasks, milestones and dependencies to ensure on-schedule delivery.
• Configure and manage Odoo Events for corporate functions, product launches and training.
• Translate business requirements into functional specifications and collaborate on API integrations.
• Prepare runbooks and technical documentation and deliver user training.

Connaissances

Odoo functional consulting

Odoo POS configuration

Retail and distribution processes

Requirements gathering & gap analyses

Vendor & project coordination

Documentation & runbooks

Outils

Odoo

Description du poste

About the Role

You will design, configure and take ownership of Odoo ERP support, helping replace legacy systems and stabilize core business processes.

The role focuses on core Odoo modules supporting retail and distribution workflows, infrastructure rollouts and corporate activities.

You will bridge business operations and technical teams, translating requirements into practical system solutions and coordinating closely with an outsourced Odoo implementer.

Key Responsibilities

1. POS and System Optimization

• Lead the deployment and continuous improvement of Odoo POS across retail locations.
• Act as the primary contact for daily support tickets and functional enquiries.
• Troubleshoot critical operational issues to maintain uninterrupted sales and business continuity.

2. Project Management and Tracking

• Coordinate with business users, project teams and the implementer.
• Track tasks, milestones and dependencies.
• Ensure delivery remains on schedule, within scope and aligned with enterprise IT governance requirements.

3. Event Management Configuration

• Configure and manage Odoo Events for corporate functions, product launches and internal training.
• Set up ticketing, attendee registration, automated communications and post-event reporting.

4. Business Process Mapping and Integration

• Conduct gap analyses and map retail and distribution workflows to Odoo capabilities.
• Translate business requirements into functional specifications.
• Collaborate with developers and vendors on customizations and API integrations with legacy systems.
• Prepare runbooks, user manuals and technical documentation.

5. Vendor Coordination and Implementer Management

• Coordinate with the outsourced implementer and third-party support vendors during implementation and stabilization.
• Follow up on escalated tickets and review vendor deliverables.
• Define and validate acceptance criteria and coordinate formal sign-off.
• Deliver knowledge-transfer sessions and user training to support adoption.

Required Qualifications and Experience

• Demonstrated experience in Odoo functional consulting, implementation or application support.
• Hands-on experience configuring and supporting Odoo POS.
• Experience with retail or distribution business processes.
• Ability to gather requirements, conduct gap analyses and document workflows.
• Experience coordinating implementation activities, vendors and business stakeholders.
• Understanding of system integrations, data migration and customization requirements.
• Experience conducting user acceptance testing, training and post-go-live support.
• Strong troubleshooting, communication and documentation skills.

Preferred Qualifications

• Odoo functional certification.
• Hands-on experience with Odoo Projects and Events.
• Experience supporting multiple retail locations.
• Exposure to core modules such as Sales, Purchase, Inventory, Accounting and CRM.
• Experience replacing legacy systems and stabilizing ERP operations.