Responsibilities
- Provides medical attention to team members and guests
- Interacts with team members and acts as a PR representative for the department
- Ensures that information is communicated throughout the company
- Counsels team members and makes referrals to the employee assistance programme when required
- Responds to guest and team member requests in a timely and professional manner
- Actively promotes the services of the department
- Monitors and handles queries/complaints from team members
- Ensures customer satisfaction according to department standards
- Maintains the highest level of confidentiality in discussions with internal /external customers
- Submits reports within the agreed deadlines
- Produces accurate, well presented documentation and statistics
- Maintains up to date, accurate filing of medical related issues
- Provides administrative services for the medical plan and maintains up to date records for the medical plan
- Ability to work unsupervised
- Consistently performs job functions with attention to detail, speed and accuracy
- Maintains First Aid boxes
- Monitors health and safety risk factors for the property
- Updates information about sickness in a timely manner
- Submits invoices promptly to ensure no additional finance charges are incurred
- Establishes and upkeeps par levels for supplies and equipment for the effective Nursing care
- Follows the correct procedure for requisitioning and ordering
- Becomes familiar with the financial aspect of the department
What are we looking for?
- Proficient in Microsoft Office programmes
- Ability to operate and maintain a HR system
- Counselling Skills
- Ability to read and comprehend instructions and correspondence; write correspondence and memos. Possesses effective presentation skills
- Ability to carry out the basic mathematical functions of addition, subtraction, multiplication and division. Ability to interpret data
- Ability to apply commonsense and display good judgement, when interacting and problem solving with team members and guests
- Participate in necessary training and request training to meet development needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Secondary school graduate
- Degree in Nursing
- Requires a minimum of five years related experience
- Registered Nurse with all the relevant qualifications in emergency care
About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!