Multifunctional Field Technical Support

LINCHPIN SOLUTIONS; Kuwait City; On-site; KWD 24,665 - 30,832; Full time

Job summary

LINCHPIN SOLUTIONS is hiring for a Multifunctional Field Technical Support Professional in Kuwait City. This role involves supporting the installation and maintenance of Biometric Collection Capability systems at military installations, while ensuring reliability in both mobile and static environments.

Ideal candidates will have a Bachelor’s degree, five years of related experience, and must possess strong troubleshooting skills. Frequent travel and a DoD security clearance are necessary for this position.

Qualifications

• Five years of relevant experience providing technical support.
• Hands-on experience with electronic and mechanical systems.
• Proficiency in operating Android and Windows-based systems.

Responsibilities

• Support installation, maintenance, and repair of biometric systems.
• Provide on-site and remote technical support to end users.
• Maintain records of installations and repairs.

Skills

Microsoft Office

Verbal and written communication

Critical thinking and problem-solving

Presentation skills

Education

Bachelor’s degree in a relevant discipline

Tools

Android systems

Windows systems

Job description

This position is contingent upon contract award. A secret DoD security clearance is required. The role is a Multifunctional Field Technical Support Professional, working onsite daily with regional travel.

Role Overview

As a CONUS Biometric Field Systems Technician, you will support the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. The position provides direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments to support Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel to CONUS and OCONUS military installations and field locations is required.

General Skillset

• Experience with Microsoft Office
• Strong verbal and written communication skills
• Ability to work collaboratively and independently
• Critical thinking and problem‑solving skills
• Capability to give presentations and briefings as needed

Specific Skillset

• Install, configure, and field BCC devices at mobile and fixed‑site systems
• Support Army TPF activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support
• Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems
• Provide on‑site and remote technical support to end users via help‑desk tickets, phone calls, and email requests
• Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure
• Assist in collecting, processing, and managing biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations
• Maintain detailed records of installations, maintenance actions, repairs, and system configurations
• Deliver end‑user training on operation and maintenance of biometric equipment
• Support data entry, system updates, and operational reporting using Android and Windows‑based systems
• Utilize knowledge of databases and networking fundamentals to support system connectivity and performance
• Adhere to company AS9100 and QMS policies, procedures, and guidelines

Qualifications

• Bachelor’s degree in a relevant discipline or two additional years of relevant experience
• Five (5) years of relevant experience providing technical support
• Experience supporting Army TPF processes, including NEF, NET, PI, and Technical Field Support
• Hands‑on experience installing, maintaining, and repairing electronic and mechanical systems
• Proficiency in operating Android and Windows‑based systems
• Experience with data entry, technical documentation, and help‑desk/ticketing systems
• Knowledge of basic networking concepts and database systems
• Familiarity with biometric technologies (fingerprint, iris, facial, and voice recognition systems)
• Strong troubleshooting skills for both software and hardware environments
• Ability to travel frequently to support field operations
• Experience supporting military or government biometric systems or other mission‑critical fielded systems
• Familiarity with mobile biometric collection devices and ruggedized field equipment
• Experience providing end‑user training in operational environments
• Strong organizational skills with attention to detail in documentation and reporting