Mid Market Team Lead

Deliveroo PLC; Kuwait City; On-site; KWD 28,000 - 40,000; Full time

Job summary

Deliveroo is seeking a Mid Market Team Lead to guide a team of Account Managers handling restaurant partners, including local gems and national chains. You will set priorities, mentor staff, and drive growth in the Mid Market segment through strategic negotiations and performance oversight.

You will work with cross-functional teams to remove blockers, ensure partner success, and scale best practices across the organization.

Qualifications

• 5+ years in a commercial role, with 3+ years managing a complex team.
• Strong understanding of restaurant marketplace dynamics and performance drivers.
• Commercial mindset guiding negotiations and growth discussions.
• Data-driven approach to performance management and decision-making.
• Strong stakeholder management and communication skills.
• Ability to coach, influence, and support others rather than owning all execution.
• Comfortable operating in fast-paced environments with high ownership.
• Fluent in English and Arabic.

Responsibilities

• Manage, coach, and develop a team of Account Managers managing restaurant partners
• Drive adoption and sell Deliveroo tools and features to partners
• Set clear goals, priorities, and performance expectations for the team
• Define and own the growth strategy for your restaurant segment
• Get directly involved with top-tier or complex partners when required
• Drive consistent operational excellence through performance reviews
• Identify risks, challenges, and opportunities across the segment and act early
• Collaborate cross-functionally to remove blockers and improve partner outcomes
• Scale best practices, tools, and ways of working across the team

Skills

Team leadership

Restaurant marketplace dynamics

Negotiation & growth discussions

Data-driven performance management

Stakeholder management

Coaching & mentorship

Adaptability in fast-paced environment

Fluent English & Arabic

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

The team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants who use data-driven insight and industry knowledge to help our partner restaurants grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

Role Overview

As a Mid Market Team Lead, you will lead and develop a team of account managers responsible for managing Mid Market partners, including local gems and national chains.

Your primary focus will be to support your team, set clear priorities, and define the growth strategy for this restaurant segment. You will work closely with account managers on their partner portfolios, getting directly involved with top or complex partners’ commercial negotiations or where needed, and ensuring partners are consistently meeting performance targets. This role requires strong people leadership, strategic thinking, and the ability to balance hands-on support with scalable impact.

What You Will Be Doing

• Manage, coach, and develop a team of Account Managers managing restaurant partners
• Drive adoption and sell Deliveroo tools and features to partners
• Set clear goals, priorities, and performance expectations for the team
• Define and own the growth strategy for your restaurant segment
• Get directly involved with top-tier or complex partners when required
• Drive consistent operational excellence through performance reviews
• Identify risks, challenges, and opportunities across the segment and act early
• Collaborate cross-functionally to remove blockers and improve partner outcomes
• Scale best practices, tools, and ways of working across the team

What Skills You Will Need

• 5+ years in a commercial role, with 3+ years of proven experience managing a complex team
• Strong understanding of restaurant marketplace dynamics and performance drivers
• Commercial mindset with the ability to guide negotiations and growth discussions
• Data-driven approach to performance management and decision-making
• Strong stakeholder management and communication skills
• Ability to coach, influence, and support others rather than owning all execution
• Comfortable operating in fast-paced, changing environments with high ownership
• Fluent in English and Arabic

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Solve meaningful problems at real scaleWork on a complex, always-on marketplace that impacts millions every day.
See your impact, fastShip, test and improve ideas quickly in a low-hierarchy, high-ownership
environment.
Grow through challenge and ownershipTake on big, ambiguous problems and accelerate your career with strong support.

A culture built for buildersHigh standards, collaboration, flexible working and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!