Mid-Market Account Team Lead: Growth & Strategy

Deliveroo PLC; Kuwait; On-site; KWD 18,000 - 40,000; Full time

Job summary

Deliveroo PLC in Kuwait is recruiting a Mid Market Team Lead to guide and grow a high-performing accounts team. You will oversee partner portfolios, coach Account Managers, and drive the adoption of Deliveroo tools across mid-market restaurants, from local gems to national chains.

You will set priorities, define growth strategies, and participate directly in complex negotiations when needed, balancing hands-on support with scalable impact in a fast-paced, high-ownership environment.

Qualifications

• 5+ years in a commercial role.
• 3+ years leading a complex team.
• Strong understanding of restaurant marketplace dynamics.
• Commercial mindset guiding negotiations and growth.
• Data-driven performance management and decision-making.
• Strong stakeholder management and communication skills.
• Ability to coach, influence and support others.
• Comfortable in fast-paced, high-ownership environments.
• Fluent in English and Arabic.

Responsibilities

• Manage, coach, and develop a team of Account Managers managing restaurant partners
• Drive adoption and sell Deliveroo tools and features to partners
• Set clear goals, priorities, and performance expectations for the team
• Define and own the growth strategy for your restaurant segment
• Get directly involved with top-tier or complex partners when required
• Drive consistent operational excellence through performance reviews
• Identify risks, challenges, and opportunities across the segment and act early
• Collaborate cross-functionally to remove blockers and improve partner outcomes
• Scale best practices, tools, and ways of working across the team

Skills

Commercial experience

Team management

Marketplace dynamics

Negotiations

Data-driven

Stakeholder management

Coaching / mentoring

Fast-paced environments

English & Arabic

Job description

Deliveroo PLC in Kuwait is recruiting a Mid Market Team Lead to guide and grow a high-performing accounts team. You will oversee partner portfolios, coach Account Managers, and drive the adoption of Deliveroo tools across mid-market restaurants, from local gems to national chains.

You will set priorities, define growth strategies, and participate directly in complex negotiations when needed, balancing hands-on support with scalable impact in a fast-paced, high-ownership environment.