L2 Fraud Analyst – Digital Banking Escalations (Onsite Kuwait)

Explore more jobs; Kuwait; Hybrid; KWD 20,000 - 29,000; Full time

Benefits offered by this job

Housing allowance during onsite phase

Visa and work authorization

Laptop provided (Dell Latitude)

Job summary

Capitex is building a fraud operations team for a major Kuwaiti bank's 24/7 digital fraud function on a 6-month consultancy engagement. The first two months are remote, then onsite in Kuwait City from Month 3; relocation is a firm requirement.

You will be an L2 Fraud Analyst, handling escalated fraud cases across online banking, cards, payments and account takeover, working with L1 analysts, a senior fraud investigator and a fraud data analyst.

Qualifications

• 4+ years in fraud operations within banking or payments.
• Clear written case narration in English.
• Hands-on experience with enterprise fraud monitoring platforms.
• Availability for August 2026 start and ability to relocate onsite in Kuwait City by Month 3.

Responsibilities

• Investigate and disposition escalated fraud alerts and cases across digital channels (online and mobile banking, cards, payments, and account takeover).
• Handle complex fraud typologies end to end (APP and social engineering scams, mule activity, device and session anomalies).
• Make and document risk decisions (block, restrict, release, escape).
• Provide feedback and coaching to L1 team and act as shift referral point.
• Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.
• Support case documentation to evidential standards, including input to SAR/STR referrals.

Skills

Fraud operations

Escalation handling

English communication

Tools

FICO Falcon

NICE Actimize

SAS Fraud Management

Job description

Capitex is building a fraud operations team for a major Kuwaiti bank's 24/7 digital fraud function on a 6-month consultancy engagement. The first two months are remote, then onsite in Kuwait City from Month 3; relocation is a firm requirement.

You will be an L2 Fraud Analyst, handling escalated fraud cases across online banking, cards, payments and account takeover, working with L1 analysts, a senior fraud investigator and a fraud data analyst.