IT Support

Explore more jobs; Kuwait; On-site; KWD 3,600 - 4,800; Full time

Job summary

On Point Technology in Kuwait is seeking a dedicated Female IT Support Specialist to provide frontline technical support to employees and clients, troubleshoot hardware and software issues, and maintain IT systems for smooth daily operations.

The role requires a Diploma or Bachelor’s in IT or CS, at least 2 years of experience, strong Windows and Office skills, basic networking knowledge, and excellent communication in Arabic and English.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT Support or a similar role.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of networking (LAN/WAN, Routers, Switches, Printers).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good command of Arabic and English.

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.
• Monitor and maintain local network infrastructure and internet connectivity.
• Set up user accounts, email accounts, and access permissions.
• Perform routine system updates, backups, and preventive maintenance.
• Document technical issues and maintain support records.
• Coordinate with the development and technical teams when necessary.
• Provide remote and on-site technical support when required.
• Ensure IT assets are properly maintained and inventoried.

Skills

Troubleshooting

Communication

Customer service

Time management

Teamwork

Arabic & English

Windows OS

Office 365

Networking basics

Education

IT/CS degree

Tools

Active Directory

Microsoft 365

Windows

Printers

Job description

Industry Information Technology Support Services

IT Support Specialist (Female)

Job Summary

On Point Technology is looking for a dedicated Female IT Support Specialist to join our team in Kuwait. The successful candidate will be responsible for providing technical support to employees and clients, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.
• Monitor and maintain local network infrastructure and internet connectivity.
• Set up user accounts, email accounts, and access permissions.
• Perform routine system updates, backups, and preventive maintenance.
• Document technical issues and maintain support records.
• Coordinate with the development and technical teams when necessary.
• Provide remote and on-site technical support when required.
• Ensure IT assets are properly maintained and inventoried.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT Support or a similar role.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of networking (LAN/WAN, Routers, Switches, Printers).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good command of Arabic and English.

Candidate Criteria

• Gender: Female.
• Age: 25–35 years.
• Nationality: Arab.
• Location: Currently residing in Kuwait with a valid transferable residency.
• A valid Kuwait driving license is an advantage.

Skills

Required Skills

• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Basic understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi, Routers, Switches).
• Experience with hardware installation, maintenance, and troubleshooting.
• Familiarity with printers, scanners, and other office IT equipment.
• Knowledge of user account management (Active Directory and Microsoft 365 is a plus).
• Basic understanding of cybersecurity best practices and endpoint protection.
• Ability to install, configure, and maintain software and operating systems.
• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple support requests and work under pressure.
• Ability to work independently and collaboratively within a team.
• Good documentation and reporting skills.
• Fluency in Arabic and a good command of English.