IT Helpdesk Technician - First-Line Support & Growth

Explore more jobs; Kuwait; On-site; KWD 4,800 - 7,200; Full time

Job summary

Explore more jobs in Kuwait is seeking an IT Helpdesk professional to be the first line of support for clients, troubleshooting hardware and software issues and ensuring a seamless user experience.

You will document requests in our ticketing system, assist with setup of hardware/software, monitor systems, and collaborate with senior staff to escalate complex problems while pursuing ongoing training and career growth.

Qualifications

• Strong problem-solving skills for diagnosing issues.
• Excellent verbal and written communication with clients and team.
• Proficiency in troubleshooting hardware and software across OS.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Document and track all support requests in the ticketing system.
• Assist in setup and configuration of new hardware and software.
• Conduct regular system checks and maintenance for IT infrastructure.
• Escalate complex issues to senior IT staff with detailed information.
• Provide end-user training on new technologies and software.
• Participate in IT projects to enhance service delivery.
• Maintain inventory of IT assets.
• Stay updated on industry trends and technologies.

Job description

Explore more jobs in Kuwait is seeking an IT Helpdesk professional to be the first line of support for clients, troubleshooting hardware and software issues and ensuring a seamless user experience.

You will document requests in our ticketing system, assist with setup of hardware/software, monitor systems, and collaborate with senior staff to escalate complex problems while pursuing ongoing training and career growth.