In-House Collection

Zain Kuwait; Kuwait City; On-site; KWD 6,700 - 13,000; Full time

Job summary

Tanqeeb is seeking an In-House Collection Specialist in Kuwait City to lead daily soft collection activities and manage junior collectors. You will supervise autopay updates, ticket processing, and escalations while driving process improvements.

Strong leadership, Arabic/English communication, and finance analytics are essential. You will mentor juniors, coordinate with agencies, and report on KPIs to optimize debt recovery.

Qualifications

• Bachelor's degree required; master’s preferred in Finance, Accounting, Business, BI/Data Analysis or related field.

Responsibilities

• Oversee daily soft collection calls and processes.
• Oversee autopay customer profile updates and ticket handling.
• Coach in-house juniors on collection activities and escalation handling.
• Coordinate with agencies and legal firms on escalated cases.
• Establish and review KPIs; monitor debt collection and performance reports.

Skills

Debt collection expertise

Leadership

Communication

Financial analytics

MS Excel

KPIs & dashboards

Cross-functional collaboration

Problem solving

Written & verbal communication

Telecom market awareness

Education

Bachelor's degree

Masters in Finance/Accounting/BI/Data Analysis or related field

Tools

CRM system

Power BI

Excel advanced

Job description

About The Role

The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.

Responsibilities

Oversee daily soft collection calls and collection processes. Oversee contacting of autopay customers to update their profiles. Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints. Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner. Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary. Coordinate with concerned internal departments regarding collection activities. Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager

What We Need From You

Skills

Ability to lead, inspire and motivate stakeholders towards a common goal Ability to communicate, present and influence all levels of the organization Strong expertise in debt collection and debt collection processes Understanding of financial accounting and reporting Ability to run deep dive financial analyses Experience with analytics, financial dashboards and problem structuring Advanced MS Office skills (Excel, Word, Power Point, etc.) Clear ability to understand the dynamics of financial data to extract relevant information Experience working independently across a cross-functional team Strong problem-solving skills and ability to identify and frame key issues Excellent written and verbal communication skills Ability to analyze a situation and produce creative, original and useful solutions Experience designing KPIs, reports, dashboards Strong understanding of telecommunications products, trends and technology markets

Education Level & Major

Bachelor’s Degree required, master’s in Finance, Accounting, Business, BI / Data Analyst or a related field

Years of Experience

+2