Collection Agent (مندوب تحصيل)

Alghanim Industries; al-Ahmadi; On-site; KWD 6,700 - 10,000; Full time

Job summary

Alghanim Industries in Kuwait is seeking a collection-focused professional to handle daily telephone follow-ups with overdue customers and coordinate with the Team Leader to ensure timely receivables.

The role requires 2–3 years of experience in installment/retail collection, strong communication skills, and the ability to work under pressure. Field visits and data updates are part of the responsibilities.

Qualifications

• Diploma or equivalent is required.
• 2–3 years experience in installment/retail collection calls.
• Experience in a lawyer's office is an advantage.

Responsibilities

• Make daily telephone calls to overdue customers.
• Request Team Leader to SMS as may be required.
• Highlight issues to Team Leader to resolve issues.
• Make field visits to deliver warning letters to customer home or work place.
• Send faxes to customer workplace.
• Make follow-up notes on customer payment.
• Respond to customer queries.
• Get new customer contact data and provide to Team Leader for system updates.
• Maintain confidentiality of customer database.
• Daily communication with customers in all categories.
• Identify skipper cases and report to Team Leader.
• Update daily paid status of customers.
• Broadcast positive spirit among team members.
• Work and prepare all collection and follow-up for customers.

Skills

Team player

Negotiation/communication

Work under pressure

Research/investigation

Local knowledge Kuwait

Education

Diploma or equivalent

Job description

Job Responsibilities

Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.

Job Summary

Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.

Job Responsibilities

• 1. Make daily telephone calls to overdue customers
• 2. Request Team Leader to SMS as may be required time to time
• 3. Highlight issues to Team Leader to resolve issues
• 4. Make field visit to deliver warning letter to customer home or work place
• 5. Send Faxes to customer work place
• 6. Make follow-up notes on customer payment
• 7. Response to customer query
• 8. Get new customer contact data through various search and give it to Team Leader for update in system
• 9. Maintain confidentiality of customer database
• 10. Daily communication with our customers in all categories.
• 11. Identify skipper cases and share the details to Team Leader
• 12. Make a daily update to see which customers have been paid
• 13. Broadcast the positive spirit among team members
• 14. Work and prepare all the collection and follow-up customers

Candidate Requirements

• Diploma or equivalent
• 2-3 years experience in Installment/retail Collection Calls, follow up, prior experience in lawyer office is an advantage
• Good team player
• Familiar with kuwait places to help in warning letter
• Skills of research and investigate and should be easy to find any person live in Kuwait.
• Able to work under pressure.
• Good negotiation or communication skills with different Customers