Human Resources Business Partner

DOHA BANK; Kuwait City; On-site; KWD 20,000 - 29,000; Full time

Benefits offered by this job

Job summary

DOHA BANK Kuwait is seeking an experienced HR Generalist to implement HR activities across the Kuwait branch and provide administrative support to business units. The role requires liaising with HR sections, ensuring regulatory compliance, and delivering services within SLAs.

Key duties include payroll processing, policy guidance, recruitment coordination, and performance management support, with a focus on timely, accurate HR delivery and stakeholder satisfaction.

Qualifications

• University graduate in Business, HR, OD, OB, or related field.
• 6–10 years total experience in financial services/banking.
• Experience in Generalist HR operations/administration in supervisory capacity.

Responsibilities

• Ensure HR support services for the Kuwait branch are delivered within SLAs.
• Update on regulatory requirements and communicate changes to HR team.
• Support manpower planning with Branch Heads/CCM to meet needs.
• Coordinate with Recruitment for sourcing and interviewing candidates.
• Issue offers in line with approved C&B guidelines.
• Administer joining formalities and ensure compliance of documents.
• Guide on HR policies and induction of new employees.
• Review HR policies to align with regulations and branch needs.
• Manage payroll processing for on-roll and outsourced staff.
• Assist in salary reviews and performance management processes.
• Coordinate with OD for JD development and performance appraisals.

Education

University graduate in Business or HR or OD or OB or Industrial psychology or related discipline

Job description

Role Objective

The incumbent will work cross-functionally in effective implementation of HR activities across the Kuwait branch, with due resolution of queries/ guidance to the stakeholders. The incumbent will promptly administer and ensure consistent HR service delivery, in coordination with the respective HR sections, in line with the regulatory mandates/government regulations, and Bank policies/procedures. In addition, the incumbent will provide administrative/operational support to the business/support units of the branch, to meet business/operational requirements.

OPERATIONAL

• Liaise with the respective HR section to ensure that HR support services for the branch, are promptly delivered within the stipulated SLAs.
• Update self on the regulatory requirements/changes set by CBK and other relevant government bodies; effectively communicate these to the HR team/management, to effect necessary changes, including but not limited to staffing of employees, deliverables etc.
• Provide necessary support to the Business/Support Unit Heads and CCM, in defining the current and future manpower needs of different business lines, to meet manpower requirements.
• Collaborate with the Recruitment team for sourcing, and respective Business/Support Unit Heads/CCM for interview of external/ internal candidates for vacant positions as per job/person specifications.
• Liaise with the recruitment team in generation within the parameters of approved C&B guidelines handle and ensure prompt issuance of Offer Letter.
• Initiate, follow-up on and complete previous service certification background checks and professional references for prospective employees to ensure the accuracy of the information provided.
• Administer the joining formalities of new joiners, ensuring genuineness, accuracy, completeness and compliance of all approved joining forms / supporting documents and resolve documentation discrepancies, if any. Liaise with the HO - HR team in prompt sharing of documents, within the set timelines.
• Provide guidance / walk through on organizational policies and procedures, and other guidelines, thereby ensure successful induction and integration of the new employees to the Bank.
• Support in review of HR policies & procedures pertaining to the respective branch to ensure local regulations/government guidelines are appropriately integrated, and to ensure efficient and flawless operations.
• Develop and disseminate communication to the HR team, including reports, request memos, and other correspondences, in close coordination with the Head of Support/CCM.
• Provide adequate guidance to the internal stakeholders in inferring bank’s HR guidelines/ER aspects, and conduct investigations on account of disciplinary matters, prepare investigation reports and provide clear recommendations in consultation with the respective Business/Support Unit Heads/CCM and HR management.
• Provide procedural advice at all levels of grievance redressal hearings and ensure HR representation is duly made in the corrective action meetings, and appropriate communications are provided to the employee/(s).
• Ensure that the payroll related information of all employees uploaded in the system/ maintained are in line with procedural requirements and processed accurately to meet monthly pay runs.
• Work closely with the respective stakeholders in timely processing of monthly payroll for the on role/outsourced payroll employees, in accordance with statutory guidelines & terms and conditions of employment.
• Collaborate with the OD team for development of, and ensure timely issuance of JD’s to respective employees.
• Provide guidance to the internal customers and support in the administration of the performance management processes/ guidelines, including goal setting, self-appraisal, performance evaluation/ rating and normalization process, in close coordination with the OD team.
• Support in salary review process, as and when needed, and ensure decisions/ processes are effectively communicated with relevant stakeholders for appropriate action.
• Liaise with the external insurance service providers on account of negotiations, analyze and recommend best available options, and obtain necessary approvals, prior to establishing contracts.
• Assist employees in renewal of insurance premium, review of/filing insurance benefit claims, and perform claims processing/renewal of bank wide insurance for employees through allied Insurance companies, as applicable.
• Coordinate and facilitate effective deployment of L& D plans through implementation of relevant in-house / external training programs through e-learning platform and/or classroom training, as applicable, in line with Bank-wide training requirements.
• Liaise with the respective stakeholders, and guide the applicants, and support in processing staff loan, in accordance with the bank’s Staff Loan Policy and Procedures.
• Periodically check and order all supplies within budgetary restrictions, to ensure the supplies are in place for the branch.
• Provide administrative support in obtaining necessary approvals / renewals of the contract /license/other aspects of the branch, maintain up-to-date records of acknowledgements/correspondences, in compliance with the regulatory / procedural mandates.
• Administer the key registry and stamp registry of the branch and maintain records of movements in a prompt manner.
• Liaise with respective government authorities and guide the expatriate employees to ensure that labor approvals / residence permits are renewed prior to expiry date.
• Liaise with the relevant HODs for confirmation and follow up for exit clearance certificate with relevant departments and ensure final settlement & EOS is processed within the approved timeline, and issue service certificate to separated employees in close coordination with the respective HR sections.
• Prepare detailed periodic/ad-hoc analysis/reports pertaining to the Kuwait Branch HR function for the leadership team, Audit/Compliance and/or external stakeholders, as applicable/directed.
• Work closely with the reporting authorities in process improvement/ quality enhancement initiatives with respect to consistent HR service delivery across the branch.
• Develop and maintain robust working relationships with internal/external stakeholders of Doha Bank.
• Adhere to/ follow audit, regulatory, compliance and procedural /risk control measures/parameters set by the management.
• Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services in the section, by complying with the existing code of ethics and professional standards.

PEOPLE MANAGEMENT

• Allocate work deliverables and support the team in efficient operations of day-to-day tasks and provide constructive and timely feedback to enhance performance.

COMPETENCIES, KNOWLEDGE AND EXPERIENCE

Educational Qualifications

University graduate with a degree in Business or HR or OD or OB or Industrial psychology or any other related discipline.

Experience

06-10 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline. Experience in Generalist HR operations/administration in a supervisory capacity.