HR Coordinator

InterContinental Hotels Group; Gouvernement Hawalli; On-site; KWD 7,500 - 10,000; Full time

Job summary

InterContinental Hotels Group is seeking an HR administrator to provide day-to-day HR support in Kuwait. The role covers recruitment coordination, onboarding, payroll input verification, attendance monitoring, and HR documentation across departments.

The ideal candidate will have experience in HR or hotel operations, a relevant diploma or degree, and strong MS Office skills. You will work closely with department heads to ensure compliant, confidential handling of records and smooth HR operations.

Qualifications

• Experience in Human Resources, administration, or hotel operations preferred.
• Diploma or Bachelor’s in HR, Business Administration, Hospitality or related field advantageous.
• Good understanding of HR processes and basic employment practices.
• Strong administrative, organizational, and attention-to-detail skills.
• Good communication and interpersonal skills with colleagues at all levels.
• Proficient in Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines.
• High level of confidentiality, integrity, and professionalism when handling colleague information.
• Knowledge of Kuwait Labour Law and local HR practices would be an advantage.

Responsibilities

• Provide day-to-day administrative and operational support to the HR department.
• Coordinate recruitment activities, including CV screening, interview scheduling, reference checks, documentation, and candidate follow-up.
• Manage pre-joining and onboarding processes, ensuring all required documents, approvals, orientation, and joining arrangements are completed.
• Maintain accurate and confidential colleague files, HR records, databases, trackers, and employee information.
• Monitor daily attendance, leave, public holidays, absences, missing punches, and other attendance-related matters.
• Support monthly payroll preparation by verifying attendance, overtime, allowances, deductions, unpaid leave, and other payroll inputs.
• Coordinate with Government Relations on residency, Civil ID, work permits, visa transfers, renewals, cancellations, and document expiries.
• Support learning and development activities, including orientation, mandatory training, cross-exposure, IHG Academy, and training records.
• Coordinate colleague engagement, recognition, wellbeing activities, celebrations, town halls, and Colleague HeartBeat initiatives.
• Respond to general colleague inquiries regarding HR policies, benefits, leave, payroll, and other employment-related matters.
• Assist the HR Manager with colleague relations, investigations, disciplinary documentation, performance management, and other confidential HR matters.
• Prepare HR correspondence, including employment letters, certificates, contracts, memos, announcements, and reports.
• Support colleague accommodation, transportation, welfare, uniform, biometric/access, and other colleague-related requirements where applicable.
• Coordinate resignation, termination, transfer, clearance, exit interview, visa cancellation/transfer, and final settlement documentation.
• Maintain and regularly update recruitment, manpower, leave, attendance, training, visa, turnover, and other HR reports and trackers.
• Support HR audits and ensure documentation is complete and compliant with IHG standards, hotel policies, and local labour requirements.
• Assist in manpower planning, headcount monitoring, HR reporting, presentations, and departmental projects.
• Maintain strict confidentiality and ensure all colleague information is handled professionally and securely.
• Work closely with HODs, Finance, Government Relations, Learning & Development, and other departments to ensure smooth HR operations.
• Demonstrate IHG behaviours by Doing the Right Thing, Showing We Care, Aiming Higher, Celebrating Difference, and Working Better Together in all colleague interactions.

Skills

HR processes

Attention to detail

Microsoft Office

Communication skills

Organizational skills

Multitasking

Confidentiality

Interview scheduling

HR documentation

Education

Diploma or Bachelor's in HR/Business Administration/Hospitality

Tools

MS Office Suite

Excel

PowerPoint

Outlook

Job description

KEY RESPONSIBILITIES

• Provide day-to-day administrative and operational support to the Human Resources department.
• Coordinate recruitment activities, including CV screening, interview scheduling, reference checks, documentation, and candidate follow-up.
• Manage pre-joining and onboarding processes, ensuring all required documents, approvals, orientation, and joining arrangements are completed.
• Maintain accurate and confidential colleague files, HR records, databases, trackers, and employee information.
• Monitor daily attendance, leave, public holidays, absences, missing punches, and other attendance-related matters.
• Support monthly payroll preparation by verifying attendance, overtime, allowances, deductions, unpaid leave, and other payroll inputs.
• Coordinate with Government Relations on residency, Civil ID, work permits, visa transfers, renewals, cancellations, and document expiries.
• Support learning and development activities, including orientation, mandatory training, cross-exposure, IHG Academy, and training records.
• Coordinate colleague engagement, recognition, wellbeing activities, celebrations, town halls, and Colleague HeartBeat initiatives.
• Respond to general colleague inquiries regarding HR policies, benefits, leave, payroll, and other employment-related matters.
• Assist the HR Manager with colleague relations, investigations, disciplinary documentation, performance management, and other confidential HR matters.
• Prepare HR correspondence, including employment letters, certificates, contracts, memos, announcements, and reports.
• Support colleague accommodation, transportation, welfare, uniform, biometric/access, and other colleague-related requirements where applicable.
• Coordinate resignation, termination, transfer, clearance, exit interview, visa cancellation/transfer, and final settlement documentation.
• Maintain and regularly update recruitment, manpower, leave, attendance, training, visa, turnover, and other HR reports and trackers.
• Support HR audits and ensure documentation is complete and compliant with IHG standards, hotel policies, and local labour requirements.
• Assist in manpower planning, headcount monitoring, HR reporting, presentations, and departmental projects.
• Maintain strict confidentiality and ensure all colleague information is handled professionally and securely.
• Work closely with HODs, Finance, Government Relations, Learning & Development, and other departments to ensure smooth HR operations.
• Demonstrate IHG behaviours by Doing the Right Thing, Showing We Care, Aiming Higher, Celebrating Difference, and Working Better Together in all colleague interactions.

WHAT WE NEED FROM YOU

• Previous experience in Human Resources, administration, or hotel operations is preferred.
• Diploma or Bachelor's degree in Human Resources, Business Administration, Hospitality, or a related field is an advantage.
• Good understanding of HR processes and basic employment practices.
• Strong administrative, organizational, and attention-to-detail skills.
• Good communication and interpersonal skills with the ability to work effectively with colleagues at all levels.
• Proficient in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines.
• A high level of confidentiality, integrity, and professionalism when handling colleague information.
• Knowledge of Kuwait Labour Law and local HR practices would be an advantage.