Hotel Operations Manager: Guest Experience & Team Lead

ConFlip; Kuwait; On-site; KWD 9,100 - 11,000; Full time

Job summary

ConFlip is seeking a Hotel Manager for our property in Al-Kuwait. You will oversee daily hotel operations, supervise staff, and ensure guest satisfaction while managing budgets and revenue targets.

Strong leadership, English and Arabic communication, and familiarity with IDS Property Management Software are essential. The role requires coordinating with suppliers, maintaining health and safety standards, and delivering high-quality guest experiences.

Qualifications

• Hold at least a Bachelor's degree in hospitality management or a related field; however experience in a similar role is essential.
• Have experience in customer service roles
• Possess strong leadership abilities
• Be familiar with MS Office software
• Be familiar with IDS Property Management Software
• Have extensive knowledge of health & safety regulations
• Have fluency in English and Arabic (preferred)
• Possess excellent problem solving & decision-making skills
• Be quality-oriented with an eye for detail
• Demonstrate great interpersonal skills when dealing with guests & colleagues
• Be able to work flexible shifts including weekends & holidays if necessary

Responsibilities

• Overseeing all aspects of the hotel's operations, including hiring and training staff
• Developing standard operating procedures
• Managing budgets and expenses
• Maintaining records of customer feedback and complaints
• Monitoring housekeeping standards
• Monitoring occupancy levels and revenue targets
• Setting room rates accordingly
• Liaising with suppliers regarding maintenance issues or orders of supplies or equipment etc., ensuring that guests' needs are met satisfactorily during their stay at the hotel and that all health and safety regulations are followed correctly

Skills

Customer service

Leadership

Problem solving

Communication

Team leadership

Detail oriented

Independent work

Flexibility

Interpersonal skills

Education

Bachelor's degree in hospitality management

Tools

MS Office

IDS Property Management Software

Job description

ConFlip is seeking a Hotel Manager for our property in Al-Kuwait. You will oversee daily hotel operations, supervise staff, and ensure guest satisfaction while managing budgets and revenue targets.

Strong leadership, English and Arabic communication, and familiarity with IDS Property Management Software are essential. The role requires coordinating with suppliers, maintaining health and safety standards, and delivering high-quality guest experiences.