Head of Picker Strategy & Fulfillment Operations

Keeta; Kuwait City; On-site; KWD 60,000 - 120,000; Full time

Job summary

Keeta, the international subsidiary of Meituan, seeks a senior operations leader to design and implement the end-to-end Picker fulfillment system for hypermarket and dark store formats.

You will recruit, onboard, and govern a large 3PL ecosystem, set pricing, build KPI governance, and drive cross-functional collaboration with Customer Service, Delivery, Product, and Technology teams across a rapidly scaling market.

Qualifications

• 5+ years in retail/e-commerce fulfillment operations or supply chain management.
• Proven 3PL management experience with 10+ vendors in parallel preferred.
• Data-driven decision making; able to design KPI frameworks and governance mechanisms.
• Strong cross-functional collaboration with Customer Service, Delivery, Product, and Technology teams.

Responsibilities

• Lead the end-to-end Picker strategy and system-building for Hypermarket and Dark Store formats.
• Manage the full 3PL partnership lifecycle from vendor screening to SLA negotiation and performance evaluation.
• Build Picker governance, KPI frameworks, and incentive/penalty structures with executable manuals.
• Develop and optimize Picker pricing strategies using cost structures, benchmarks, and capacity dynamics.
• Own the full-chain fulfillment KPI monitoring system across order lifecycle and implement automated anomaly detection.
• Drive cross-functional collaboration to reduce bottlenecks and improve delivery timeliness and fulfillment efficiency.

Skills

5+ years exp

3PL management

Data-driven

Cross-functional

Frontline leadership

Fluent English

Job description

Keeta, the international subsidiary of Meituan, seeks a senior operations leader to design and implement the end-to-end Picker fulfillment system for hypermarket and dark store formats.

You will recruit, onboard, and govern a large 3PL ecosystem, set pricing, build KPI governance, and drive cross-functional collaboration with Customer Service, Delivery, Product, and Technology teams across a rapidly scaling market.