Global IT Service Desk Administrator I

V2X, Inc.; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

Company-paid housing

Transportation

Completion bonus

Tuition reimbursement

Job summary

V2X, Inc. seeks a Service Desk Administrator in Kuwait to maintain enterprise IT systems across defense programs. You will manage incidents, provide technical and non-technical support, and coordinate with regional NOCs and CENTCOM to ensure mission continuity.

The role requires active security clearance, DoD 8570.01M baseline certifications, and a strong focus on customer service within a fast-paced environment.

Qualifications

• Requires active Secret Clearance per DoD requirements.
• Minimum 4 years in MIS/IT roles with customer service emphasis.
• Must adhere to DoD 8570.01M with baseline and CE certifications.

Responsibilities

• Provide enterprise-level technical and incident support for AESMP incidents and requests.
• Act as escalation point for complex issues; offer guidance and resolution strategies.
• Document duty shift activities, outages, ASIs, and network trends for leadership.

Skills

Security Clearance

Customer Service

Incidents & ITIL

Education

High School diploma or GED

Associate’s degree in Computer Science or MIS

Tools

Army365 Portal

BMC Remedy (ITSM)

DNS

Active Directory

Job description

V2X, Inc. seeks a Service Desk Administrator in Kuwait to maintain enterprise IT systems across defense programs. You will manage incidents, provide technical and non-technical support, and coordinate with regional NOCs and CENTCOM to ensure mission continuity.

The role requires active security clearance, DoD 8570.01M baseline certifications, and a strong focus on customer service within a fast-paced environment.