Global Desktop Support & IT Training Specialist

VNS; Kuwait City; On-site; KWD 18,000 - 28,000; Full time

Job summary

VNS in Kuwait City is seeking a Desktop Support specialist to oversee IMAC activities, hardware troubleshooting, and global end-user support. You will handle on-call Tier 1-2 security incidents, VPN access, and Citrix VDI environments.

You will participate in Windows 11 rollout, domain migrations, MEM management, and large-scale device refresh projects, while creating user-friendly documentation and training materials for end users.

Qualifications

• Bachelor's degree required or equivalent IT experience.
• Experience with Windows OS deployment and patch management.
• Experience supporting VIP users and global teams.

Responsibilities

• Perform IMAC activities including annual device refresh (~25%).
• Manage incidents for hardware, OS, applications, Citrix VDI, printers, connectivity, and conference room tech.
• Provide on-call Tier 1-2 security incident support (weekly rotation).
• Handle onboarding/offboarding and general IT requests.
• Support Windows 11 rollout, domain migration, MEM rollout, Citrix VDI rollout, AV rollout.
• Carry out KTLO tasks: inventory management, storage cleanup, asset disposal.
• Perform User Acceptance Testing for new images and projects.
• Manage OS and application patching/updates.
• Deliver global new-hire IT orientation and remote training.
• Create end-user instructions and technical documentation.
• Support town halls and customer engagement events.
• License provisioning/deprovisioning for Adobe Creative Cloud, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic.
• Ensure effective ticket and queue management.
• Provide VIP support for Customer C and C+1 (~75 users).
• Interface with hardware vendors for planning and resolution.
• Configure/troubleshoot VPN clients; coordinate with Command Center.
• Perform secure data deletion before disposal or reassignment.

Skills

Hardware troubleshooting

OS patching

Citrix VDI

Windows 11 rollout

Domain migration

Communication

Documentation

VIP support

Training delivery

Education

Bachelor’s degree in Computer Science or IT

IT certifications (e.g., CompTIA A+, Microsoft Modern Desktop)

Tools

MEM (Microsoft Endpoint Manager)

VPN clients

Job description

VNS in Kuwait City is seeking a Desktop Support specialist to oversee IMAC activities, hardware troubleshooting, and global end-user support. You will handle on-call Tier 1-2 security incidents, VPN access, and Citrix VDI environments.

You will participate in Windows 11 rollout, domain migrations, MEM management, and large-scale device refresh projects, while creating user-friendly documentation and training materials for end users.