Front Entrance Concierge

InterContinental Hotels Group; Kuwait City; On-site; KWD 2,800 - 5,000; Full time

Job summary

InterContinental Hotels Group in Kuwait City is seeking a friendly and professional Concierge/Bell attendant to welcome guests, assist with luggage, provide directions, and support the Front Office team.

You will help with taxi arrivals, escort guests, ensure lobby appearance, relay hotel information, and uphold security standards while maintaining guest comfort and high service levels.

Responsibilities

• Greet guests, visitors, and VIPs warmly and professionally as they arrive or depart the hotel.
• Open doors, assist with luggage, and provide direction or escort to the reception or appropriate areas.
• Coordinate with Bellmen and Front Office to manage guest arrivals and departures efficiently.
• Assist with hailing taxis, arranging transportation, and directing traffic in front of the hotel.
• Provide information on hotel facilities, services, and local attractions with confidence and accuracy.
• Maintain a strong presence at the main entrance, upholding the hotel’s image and security protocols at all times.
• Monitor and manage the cleanliness and appearance of the entrance, driveway, and lobby areas.
• Anticipate guest needs and respond promptly to guest requests, inquiries, or concerns.
• Assist with handling packages, deliveries, and special guest arrangements as needed.
• Support the Front Office and Concierge teams during busy periods with a proactive, can-do attitude.
• Maintain detailed knowledge of hotel events, VIP arrivals, and guest preferences.

Job description

InterContinental Hotels Group in Kuwait City is seeking a friendly and professional Concierge/Bell attendant to welcome guests, assist with luggage, provide directions, and support the Front Office team.

You will help with taxi arrivals, escort guests, ensure lobby appearance, relay hotel information, and uphold security standards while maintaining guest comfort and high service levels.