Customer Functional Support Agent

SimplitIN; Gouvernement Hawalli; On-site; KWD 7,812 - 12,276; Full time

Job summary

SimplitIN is seeking an energetic, investigative professional with empathy and strong communication skills to support small to medium businesses using our software. You’ll become a subject matter expert on all features and partner with client-facing teams to drive success from day one.

You will document client needs, escalate issues to our development team, and help boost customer satisfaction and productivity through gamified progress updates across the MENA or APAC regions.

Qualifications

• Bachelor's degree or higher preferred or aligned experience with business/software.
• Affinity with software handling business functions like CRM, Accounting, Inventory, POS, etc.
• Ability to learn quickly and adapt to new tools and processes.

Responsibilities

• Become a subject matter expert on all features and functions within provided software applications.
• Provide expertise to clients seeking to use the applications effectively.
• Document clients' needs, problems, interventions and interactions; escalate technical issues to development.
• Boost customer satisfaction and productivity through a gamified system with performance updates.
• Territory: MENA or APAC.

Skills

Empathy

Communication skills

Problem solving

Customer service

Team collaboration

Learning agility

Education

Bachelor's degree or higher

Master's degree is a plus

Tools

CRM software

Accounting software

Inventory/POS software

Job description

We’re looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them. For people with strong problem-solving skills and who love providing excellent customer service for companies that use our products & services. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Simplit's success.

Responsibilities

• Become a subject matter expert on all of the features and functions within software applications provided.
• Provide expertise to clients seeking to use our provided applications effectively.
• Document clients' needs, problems, interventions and interactions, escalat[e] technical issues to our development team.
• Boost Customer Satisfaction and productivity through a gamified system that gives you periodic updates on your work vs. your teammates.
• Territory: MENA or APAC

Challenges

• A lot to learn about an increasingly important technology
• Become an expert on the product! Certification available internally.
• Great reaction speed to tickets and quality responses that get clients to a place where their business is successful
• Tickets from different time zones

Must Have

• Bachelor’s degree or higher is preferred or aligned experience with business and/or software
• Affinity with software that handles functions of business, such as CRM, Accounting, Inventory, POS, and other varieties of software that our platform provides
• Ability to learn quickly

Nice to Have

• Arabic is a plus
• Master degree is a plus