Support Staff, Retail Store/ Phono Subsidiary of Ooredoo Kuwait

Ooredoo Group; Kuwait City; On-site; KWD 3,600 - 4,800; Full time

Job summary

Ooredoo Kuwait is seeking a Support Staff member for our Retail Store. You will sell Ooredoo products and services, assist customers, and help maintain store appearance and product availability.

You will strive to meet sales targets, ensure customer satisfaction, handle cash transactions accurately, and collaborate with the team to deliver a one-stop service experience. Fluency in English and Arabic is preferred.

Qualifications

• High School Certificate or equivalent experience in sales support.
• Strong communication and interpersonal skills (English/Arabic).

Responsibilities

• Sell Ooredoo products and services to customers.
• Meet the sales targets set by the manager.
• Maintain store inventory and ensure items are in stock.
• Provide excellent customer service to boost loyalty.
• Handle cash transactions and daily cash reports.

Education

High School Certificate or equivalent experience in sales support

Job description

VAC9942 - Support Staff, Retail Store/ Phono Subsidiary of Ooredoo Kuwait

• Field: Business & Consumer Sales
• Contract type: Full Time - Permanent

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world‑class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Sell Ooredoo products and services to the customer, Ensure to get their satisfaction and gain their constant loyalty.

Meet the sales target of Ooredoo products and services as set by the manager.

Key Accountabilities and Activities

Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.

Keep up with fluctuating supply and demand.

Maintain general inventory and ensure all the items of the branch are in stock on regular weekly basis.

Ensure that sufficient inventory is available at the store on daily basis to avoid being "OUT OF STOCK".

Proactively welcome the customers and get their attention to Ooredoo services.

Meet customer's needs through constant support, answer routine questions, fulfill their requirements of the related products or Ooredoo services.

Follow up with other departments on solving customers an issue that requires other departments' involvements and provide proper feedback for repeated visits.

Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations & follow sales validation process (KYC).

Upsell and promote company digital platforms and direct customers to process their basic services through it.

Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.

Upsell different Ooredoo products to retain existing customers on higher values.

Meet the work regulations, apparel, looking, behavior & attendance as per sales standard.

Assist customers in Redeeming Ooredoo Rewards Programs as per the process.

Accept B2B Companies & payment responsible customer Payments.

Solve some of B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.

Ensure that the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria.

Achieve optimum level of customer feedback through written reports on challenges and inquiries.

Ensure standards for high quality, customer service.

Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.

Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.

Handle cash at the store as well as collecting daily sales and other necessary reports.

Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.

Process collection report on daily bases according to financial process.

Ensure that all transaction submitted and matching the request without any variance.

Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.Ensure that all signatures done by employee and customer on requested places on SAF.

Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.

The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.

Play the role of greater when its directed by direct supervisor

Up-sell and promote company digital platforms and direct customers to process their basic services through it.

Qualifications

High School Certificate, Sales Support discipline or equivalent years' experience.

Other Information

Exceptional communication and interpersonal skills.

Good in written and verbal English and Arabic.

Maintain confidentiality of sales support function in and out.