Captain Waiter

confidential; Kuwait; On-site; KWD 2,800 - 3,900; Full time

Job summary

Confidential is seeking a guest-focused server to greet guests, present menus, take orders, and ensure a warm, efficient dining experience in a busy hotel or restaurant setting.

Responsibilities include setting tables, coordinating with kitchen, processing bills, ensuring cleanliness, and delivering high satisfaction. Minimum 3 years in a similar role preferred; strong communication and teamwork essential.

Qualifications

• Minimum 3 years in a similar hotel or restaurant role.
• Strong verbal and written communication skills.
• Ability to upsell menu items and make recommendations.

Responsibilities

• Greet guests and seat them promptly to boost satisfaction.
• Prepare tables with linens, silverware, glassware and replenish condiments.
• Present menus and explain dishes, ingredients, and specials.
• Answer questions and suggest menu items.
• Record guest orders accurately for kitchen transmission.
• Coordinate with kitchen to ensure timely order delivery.
• Monitor guest experience and address needs.
• Process bills and collect payments accurately.
• Clear tables and return wares to the kitchen.
• Follow hygiene and line checks for cleanliness.
• Assist teammates with service as needed.
• Perform any other duties as assigned.

Skills

Customer service

Communication skills

Hospitality experience

Teamwork

Job description

Responsible for creating a warm and welcoming atmosphere for customers through delivering friendly and efficient services to ensure retaining and attracting customers and maximize their satisfaction.

• Welcome customers and escort them to their tables promptly to increase customer’s satisfaction.
• Set up the dining area which includes: Preparing tables by setting up different items including but not limited to: Linens, silverware, and glassware, in addition to constantly filling salt, pepper, sugar, cream, condiment, and napkin containers.
• Present menus to customers and explain how various items are prepared, specify ingredients and describe cooking methods, in addition to informing customers about the menu specials.
• Answer all customers’ questions in a friendly manner and make recommendations pertaining to the menu items upon request.
• Write customers’ orders on order slips, or record orders on electric devices (If applicable) for rapid and efficient transmittal and communication of orders to the kitchen staff.
• Coordinate with kitchen staff to deliver customers’ orders in a timely manner and check back with customers during the meal for any additional requests.
• Monitor and observe customers dining experience to ensure providing high quality of food and services, and increase customer satisfaction.
• Perform accurate processing of bills and itemize (detail) the total cost of the meal, present the same to customers, and collect payments.
• Clear the dining area and send all items (Linens, dishes, glasses, containers, etc.) to the kitchen for cleaning.
• Adhere to the cleaning and tasks schedule which include, ‘Line Check’ and ‘NCO’ (Neat, Clean & Orderly) activities such as checking temperatures and working conditions of kitchen equipment, cleaning food preparation areas, sanitizing stations, cleaning out trash, washing hands etc. for hygiene purposes and efficient cleanliness.
• Assist fellow servers with taking orders, clearing and resetting tables, as needed.
• Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.

Skills

• Minimum 3 years similar position experience in a star hotel or an A grade restaurant is preferred. Skills and Knowledge
• Strong Communication skills (verbal, listening, writing)
• Excellent follow up, good training skills, decision taking ability.