Hostess - CP

InterContinental Hotels Group; Kuwait; On-site; KWD 3,900 - 5,600; Full time

Job summary

InterContinental Hotels Group is seeking a Front of House Host/ess to greet guests at the restaurant entrance, manage reservations, and ensure smooth seating and service. You will maintain hostess stations, assist with beverage service, and uphold hotel standards in grooming, presentation, and guest interaction.

The role emphasizes guest satisfaction, accurate order of seating, and collaboration with wait staff to deliver a seamless dining experience in a luxury hotel environment.

Qualifications

• Grooming and uniform standards in line with hotel policy.
• Strong customer service orientation and guest empathy.
• Ability to manage reservations and seating flow efficiently.

Responsibilities

• Meet and greet guests at the front of the restaurant.
• Ensure restaurant is ready before opening and staff is prepared.
• Maintain cleanliness of hostess stations and menus.
• Escort guests to tables and seat them per standards.
• Take and record telephone bookings and reservations.
• Assist with beverage service and knowledge of daily specials.
• Handle guest requests and resolve complaints with supervisor support.
• Maintain knowledge of general hotel activities and events.

Skills

Guest greeting

Reservation handling

Customer service

Telephone bookings

Job description

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure restaurant operating equipment is clean and in working order
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• Welcoming guests to the Restaurant, by using the Restaurant name
• Inquiring if they have a reservation and noting it in the reservation book if they do
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Being attentive to guest requests
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Train wait staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Assist with beverage service
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimize breakages
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel

Self-Management

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards
• Comply with Time and Attendance Policies
• Actively participate in training and development programs and maximize opportunities for self-development

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarise yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager