Call Center Agent

Alghanim Industries; Kuwait City; On-site; KWD 6,700 - 10,000; Full time

Job summary

Alghanim Industries in Kuwait City is seeking a Call Centre Agent to respond to customer calls and deliver a positive, efficient service experience. You will handle inquiries, provide accurate information, and create tickets to maintain high customer satisfaction.

Responsibilities include updating records, addressing customers warmly, and escalating cases to supervisors when needed to ensure the best possible customer experience.

Qualifications

• Prior experience in a customer service role.
• Able to communicate in Arabic and English.
• Good computer skills.

Responsibilities

• Comply with staffing schedules and break allowances.
• Provide customers with accurate information at all times.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.
• Create complaint tickets correctly, in adherence with policies and procedures.
• Update the database with the most recent customer information.
• Handle stressed, angry and confused customers in the most positive way possible.
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Skills

Customer service

Communication skills

Arabic language

English language

Computer skills

Education

Diploma or Bachelor's Degree

Job description

Job description:

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role
• Good communication skillsAble to communicate in Arabic and English
• Good computer skills

Education Diploma or Bachelor's Degree preferable