Call Center Agent

Alghanim Industries - Food and Beverage; Gouvernement Hawalli; On-site; KWD 7,200 - 14,000; Full time

Job summary

Alghanim Industries - Food and Beverage is seeking a Call Centre Agent to respond to customer calls and ensure a positive, efficient experience with high satisfaction. The role requires delivering accurate information, maintaining a friendly tone, and updating customer records as needed.

The ideal candidate will have prior customer service experience, strong communication skills, and the ability to communicate in Arabic and English.

Qualifications

• Prior experience in a customer service role.
• Good communication skills.
• Able to communicate in Arabic and English.
• Good computer skills.

Responsibilities

• Comply with staffing schedules and break allowances.
• Provide customers with accurate information at all times.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.
• Create complaint tickets correctly, in adherence with policies and procedures.
• Update the database with the most recent customer information.
• Handle stressed, angry and confused customers in the most positive way possible.
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Skills

Customer service

Arabic & English

Communication

Computer skills

Education

Bachelor’s Degree

Job description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role
• Good communication skills
• Able to communicate in Arabic and English
• Good computer skills

Education

Bachelor’s Degree