Brand Experience Specialist — Retail & Customer Service

Apparel Group; Kuwait; On-site; KWD 3,900 - 5,800; Full time

Job summary

Apparel Group is seeking a store associate in Kuwait to maximize sales through exceptional customer service and retail experience. You will greet customers, assist in selecting products, and ensure visual standards and stock presentation are maintained.

You will promote the Club Apparel Loyalty Program, handle POS transactions, and adhere to the GUEST selling method. Flexibility for extended hours during sales is required, with presentable grooming at all times.

Qualifications

• Experience in retail sales is preferred.
• Ability to work extended hours during sale periods.
• Must be well-groomed and presentable.
• Knowledge of group brands is helpful.

Responsibilities

• Greet customers and assist in selecting products.
• Convert window shoppers into buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Follow selling guidelines: GUEST – Greet, Understand, Explain, Sell, Thank.
• Maintain stock layouts and ensure VM guidelines are followed.
• Operate the POS and handle payments efficiently.
• Record transactions and ensure accuracy of cash at shifts' start and end.
• Work varied shifts and overtime as required.

Skills

Customer service

Sales skills

Product knowledge

Visual merchandising

Cash handling

Inventory control

GUEST protocol

Tools

POS system

Job description

Apparel Group is seeking a store associate in Kuwait to maximize sales through exceptional customer service and retail experience. You will greet customers, assist in selecting products, and ensure visual standards and stock presentation are maintained.

You will promote the Club Apparel Loyalty Program, handle POS transactions, and adhere to the GUEST selling method. Flexibility for extended hours during sales is required, with presentable grooming at all times.