Beauty Consultant - Penhaligon's

Chalhoub Group; Kuwait City; On-site; KWD 6,700 - 10,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote working policies

Flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Kuwait is seeking a Perfumes Consultant to deliver exceptional customer service and drive fragrance sales in a luxury retail setting.

You will represent the brand, maintain product knowledge, manage client relationships, and support events and online/offline initiatives while upholding store standards and the Group's service philosophy.

Qualifications

• Minimum 2 years' experience in the beauty industry.

Responsibilities

• Drive the business: Represent the brand by communicating its values and philosophy to customers and team members.
• Generate sales and meet targets while following policies.
• Maintain a customer database and build relationships for future opportunities.
• Promote loyalty program (MUSE) and increase enrollment and new customer acquisition.
• Understand brand online offers and activities.
• Participate in brand events and push fragrance sales during events and launches.
• Be flexible to support other stores and teams.
• Stay ahead of trends, products and competitors.
• Deliver outstanding customer experience across physical and digital touchpoints.
• Use clienteling tools to connect with customers and build one-on-one relationships.

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality – bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse – the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.

Key Responsibilities

• Drive the business:
• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
• Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• To have an understanding of brand’s online offers and activities
• Participate to the brand’s events when required inside or outside the store and push fragrance sales during events, promotions and launches.
• Be flexible to support other stores and team members when required
• Stay ahead of latest trends, products and competitors
• Customer Centricity:
• Take ownership of the customer’s experience by delivering an exceptional service and brining to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.
• Demonstrate usage and benefits of various brands and products in alignment with the retail policies.
• Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)
• Operational Excellence:
• Maintain all operating standards by ensuring merchandising levels, stock replenishment and organising display as per the brand’s VM guidelines
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
• Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level
• Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
• Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)
• Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance/ skills.

What You'll Need To Succeed

• Minimum 2 years' experience in the beauty industry

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.