Banquet Captain

InterContinental Hotels Group; Kuwait City; On-site; KWD 14,000 - 22,000; Full time

Job summary

InterContinental Hotels Group in Kuwait City is seeking a proactive banquet supervisor to oversee service during events, from setup to breakdown, and act as the on-floor point of contact for clients. You will lead and motivate banquet staff, ensuring seamless execution and a premier guest experience.

Coordinate with culinary, sales, AV, and stewarding teams to maintain flawless service, monitor timing and presentation, uphold hygiene and safety standards, and ensure adherence to IHG Luxury brand

Responsibilities

• Supervise banquet service activities during events from setup to breakdown.
• Act as on-floor contact for clients during events, anticipating needs and resolving concerns discreetly.

Job description

•Supervise and coordinate all banquet service activities during events, ensuring seamless execution from set-up to breakdown.•Act as the primary on-floor contact for clients during events, anticipating needs and resolving concerns discreetly and professionally.•Ensure service delivery reflects IHG Luxury standards of elegance, precision, and personalization.•Lead, train, and motivate banquet associates to deliver consistent, high-quality service.•Conduct pre-event briefings and post-event reviews with service teams.•Allocate staffing efficiently according to event requirements and business levels.•Ensure function rooms are set according to Banquet Event Orders (BEOs), including table layouts, décor, AV, and special requests.•Coordinate closely with Culinary, Stewarding, Sales, and AV teams to ensure smooth operations.•Monitor service timing, food quality, presentation, and beverage service throughout events.•Enforce hygiene, health, safety, and sanitation standards at all times.•Ensure compliance with IHG policies, luxury brand standards, and local regulations.•Handle guest feedback professionally and escalate when necessary.•Assist with inventory control, equipment handling, and damage prevention.•Support Banquet Manager with reports, staffing schedules, and performance feedbackDon't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.