Airline Account Manager For Prestigious International Airline in DFW Airport

Hallmark Aviation Services

McAllen (TX)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

A leading aviation services company is looking for an experienced Airline Account Manager at their Dallas/Fort Worth location. This role involves leading operational processes, supervising staff, and ensuring high service standards for an international airline. Ideal candidates will have strong leadership and organizational skills, at least 5 years of airline experience, and a valid US work authorization. This position requires effective communication, problem-solving abilities, and a flexible schedule.

Qualifications

5+ years of airline experience preferred.
Minimum of 4 years of airline supervisor experience preferred.
Must be at least 18 years old.
Valid US work authorization required.

Responsibilities

Supervise staff and delegate workloads.
Support direct customer relations.
Ensure operations meet service level agreements.
Recruit and hire staff.
Manage attendance and shift coverage.

Skills

Leadership abilities

Organizational skills

Interpersonal skills

Coaching skills

Customer satisfaction focus

Effective communication

Problem-solving abilities

Time management

Computer literacy

Education

High School Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Job description

Hallmark Aviation is seeking a professional Airline AccountManager for a Prestigious International Airline for our Dallas/Fort Worth, TX(DFW) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

DEPARTMENT: Dallas/Fort Worth, TX(DFW)

Requirements and Skills Needed

Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader’s responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours

Specific Duties Include

Provide hands‑on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long‑term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation

Essential Requirements

Previous Airline Experience
At least 18 yrs old, with a High School Diploma or G.E.D.
Englishrequired
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70 lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire