Sales and Operations Specialist

Benefits:

• 401(k) with matching
• Performance-based bonus
• Flexible schedule
• Opportunities for advancement
• Paid time off
• Training and development

Additional Perks:

• Commission potential
• Career growth opportunities

Job Summary:

We are seeking a Sales and Operations Specialist to join our team. In this role, you will:

• Communicate with customers to identify their needs
• Process quotes and orders
• Manage order fulfillment
• Support content across social media platforms
• Maintain a clean office environment and assist with office operations
• Run product quality checks
• Load/unload warehouse shipments
• Provide helpful solutions to ensure excellent customer experiences

You will support four business units: SchabelTech, SpexCrete, SpexLite, and SpexLite Shooting Bag Fill, offering variety in your daily tasks. The ideal candidate is:

• A team player who cares for people
• Positive with a can-do attitude
• Detail-oriented and reliable
• Driven for continuous improvement and excellence
• Flexible and able to multitask
• Good with numbers and proficient with computers
• Coachable, eager to learn, and willing to help others

Responsibilities:

• Follow-up with existing customers to grow business
• Identify and call new prospects
• Gather customer reviews, photos, and referrals
• Handle incoming calls, provide solutions, and document interactions
• Use scripts for customer service topics
• Make at least 30 customer calls daily
• Process orders and shipments
• Conduct product quality assurance tests
• Visit customers and suppliers as needed

Qualifications:

• High school diploma or GED
• Previous experience in customer service, sales, or office roles preferred
• Comfortable with computers and customer management software
• Excellent communication skills
• Active listening skills
• Ability to work under pressure
• Highly organized and able to prioritize
• Capable of documenting customer interactions accurately
• Strong numerical skills