Remote Travel Support Specialist – Concierge & Discounts
HB Travels
14 days+
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Benefits offered by this job
Job summary
A leading travel agency seeks a Travel Support Specialist to provide guidance and support to clients during their travel planning and booking experience. This role offers remote flexibility allowing you to work from anywhere while addressing inquiries and concerns. The ideal candidate will have strong communication skills and a passion for travel. Responsibilities include assisting clients with bookings, providing information on travel requirements, and maintaining organized records. Training and perks are included to enhance your professional growth.
Qualifications
- Strong written and verbal communication skills.
- Prior customer service experience; travel, tourism, or hospitality experience is a plus.
- High attention to detail and strong organizational habits.
- Ability to learn new tools, software, and booking platforms quickly.
- A passion for travel and a genuine interest in helping clients plan memorable trips.
Responsibilities
- Respond to client inquiries by email, phone, and messaging platforms in a timely manner.
- Assist clients with travel planning, booking modifications, and cancellations.
- Provide accurate information regarding destinations and agency processes.
- Maintain organized client records to support communication and planning.
- Follow up before and after travel to confirm details and collect feedback.
Skills
Strong written and verbal communication skills
Customer service experience
Attention to detail
Organizational skills
Ability to quickly learn new tools
Passion for travel
Job description
A leading travel agency seeks a Travel Support Specialist to provide guidance and support to clients during their travel planning and booking experience. This role offers remote flexibility allowing you to work from anywhere while addressing inquiries and concerns. The ideal candidate will have strong communication skills and a passion for travel. Responsibilities include assisting clients with bookings, providing information on travel requirements, and maintaining organized records. Training and perks are included to enhance your professional growth.
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