User Experience Researcher

We're looking for a talented and passionate UX Researcher to join the Enterprise Design Research (EDR) organization, focusing on brand-related initiatives, card refreshes, and AIdriven features across our Mobile and Web experiences. You’ll take studies from start to finish, design the approach, build it in a research tool, collect and analyze the data, and deliver insights that shape what our UX and Product teams design next.

The ideal candidate has hands-on experience running end-to-end research, strong cross- functional communication skills, and a growing interest in quantitative methods. You’ll collaborate with product managers, designers, UX researchers, and engineering/tech teams.

• Own end-to-end studies within larger research programs: scope objectives, craft research plans, define success metrics, and manage timelines.
• Design and build research using common UX research tools and platforms (e.g., survey software, usability testing platforms, analytics tools)
• Recruit and field research using our internal recruiting tool (WHO) and other panels as needed; manage logistics, screeners, and quotas.
• Partner closely with Design & Digital Product to translate insights into hypotheses, requirements, and next step experiments; ensure continuity from findings to roadmap.
• Support brand initiatives in collaboration with the On Brand (internal brand agency)/Brand Strategy team, especially around card refreshes and AI enabled experiences.
• Conduct market and competitive landscape analyses (e.g., "What do we know about Gen Z and these product categories?"), summarize external learnings, and deliver topline reports.
• Communicate effectively across multiple teams, tailoring depth and narrative for designers, PMs, engineers, and senior stakeholders.

• 1+ years of postcollege professional experience in UX research, consumer insights, HCI, or a closely related field.
• Proven self-starter who can independently own research end-to-end; define objectives, choose methods, build in a tool (e.g., D scout, Qualtrics), collect data, analyze, and present results.
• Experience leading qualitative and/or quantitative research (strength in one area is acceptable)
• Ability to frame problem statements, select appropriate methodologies, and drive insights to impact
• Experience translating complex data into clear, actionable insights and artifacts
• Strong communication and collaboration skills; comfortable working across Design and Digital Product in a matrixed environment.
• Confidence presenting findings and partnering closely with product, design, and senior teams/ leadership
• Experience translating complex data into clear, actionable insights for product decision making.

• Preferred educational background in Social Sciences, Behavioral Science, HCI, or related disciplines (or equivalent practical experience).
• Strength in either usability or quantitative methods, with interest in growing quantitative depth (you don't need to be "full quant," but you're comfortable with surveys, basic stats, and data triangulation).
• Experience with market/competitive research and synthesizing external studies into concise readouts.
• Familiarity with tools such as User Testing, dscout, or similar platforms for moderated/unmoderated studies.
• Experience supporting brand forward digital experiences (brand strategy, messaging tests, visual treatments, card refresh concepts).
• Prior work in academia, eCommerce, or branding (fintech experience not required).
• HCI training or coursework a strong plus;
• This role is not ideal as a first job; we prefer candidates with at least one prior professional role and proven cross functional communication.